Do you want to work on the systems that drive the financial workflows in Microsoft ensuring that the financial numbers, statistics and insights that we record and report are accurate, timely and compliant? Do you want to work on cutting edge cloud technologies evolving our systems in a modern engineering manner? Do you want to be part of the team that prides itself by owning it services end to end, demonstrates growth mindset and continually lifts the bar with every single deliverable? Microsoft is currently hiring software developers into our Core Service Engineering & Operations (aka. CSEO) organization at our site in Charlotte, North Carolina. This posting represents several open positions on a team of data-focused developers, transforming Microsoft’s global sales data into the future of revenue recognition and management reporting modeling. We are searching for all levels of software developers, program managers, and software engineering managers with a wide range of...
Aug 05, 2020
Do you want to work on the systems that drive the financial workflows in Microsoft ensuring that the financial numbers, statistics and insights that we record and report are accurate, timely and compliant? Do you want to work on cutting edge cloud technologies evolving our systems in a modern engineering manner? Do you want to be part of the team that prides itself by owning it services end to end, demonstrates growth mindset and continually lifts the bar with every single deliverable? Microsoft is currently hiring software developers into our Core Service Engineering & Operations (aka. CSEO) organization at our site in Charlotte, North Carolina. This posting represents several open positions on a team of data-focused developers, transforming Microsoft’s global sales data into the future of revenue recognition and management reporting modeling. We are searching for all levels of software developers, program managers, and software engineering managers with a wide range of...
Microsoft Teams is changing the way people and organizations work. It’s the hottest new product from Microsoft and is quickly becoming the default tool for business collaboration around the world. Join our global customer engineering team to help us revolutionize how people and teams collaborate and work together. We are hiring for a Service Engineer to assist customers transitioning from Skype for Business to Teams and with Teams meetings and calling experiences. You will work within a customer engineering team made up of product and service technical experts as well as Microsoft’s sales, services and support organizations. You will engage directly with key customers to guide their end-to-end adoption of Teams with focus on calling, meetings and platform scenarios. Your job will require identifying customer challenges and driving change with the customer and/or with product engineering to ensure a high-quality experience. A successful candidate will bring experience deploying and...
Aug 05, 2020
Microsoft Teams is changing the way people and organizations work. It’s the hottest new product from Microsoft and is quickly becoming the default tool for business collaboration around the world. Join our global customer engineering team to help us revolutionize how people and teams collaborate and work together. We are hiring for a Service Engineer to assist customers transitioning from Skype for Business to Teams and with Teams meetings and calling experiences. You will work within a customer engineering team made up of product and service technical experts as well as Microsoft’s sales, services and support organizations. You will engage directly with key customers to guide their end-to-end adoption of Teams with focus on calling, meetings and platform scenarios. Your job will require identifying customer challenges and driving change with the customer and/or with product engineering to ensure a high-quality experience. A successful candidate will bring experience deploying and...
Do you want to work on the systems that drive the financial workflows in Microsoft ensuring that the financial numbers, statistics and insights that we record and report are accurate, timely and compliant? Do you want to work on cutting edge cloud technologies evolving our systems in a modern engineering manner? Do you want to be part of the team that prides itself by owning it services end to end, demonstrates growth mindset and continually lifts the bar with every single deliverable? Microsoft is currently hiring senior software engineering managers into our Core Service Engineering & Operations (aka. CSEO) organization at our site in Charlotte, North Carolina. This position will provide overarching technical direction and people management to a team of data-focused developers transforming Microsoft’s global sales data into the future of revenue recognition and management reporting modeling. This posting represents several open positions. We are searching for all levels of...
Aug 05, 2020
Do you want to work on the systems that drive the financial workflows in Microsoft ensuring that the financial numbers, statistics and insights that we record and report are accurate, timely and compliant? Do you want to work on cutting edge cloud technologies evolving our systems in a modern engineering manner? Do you want to be part of the team that prides itself by owning it services end to end, demonstrates growth mindset and continually lifts the bar with every single deliverable? Microsoft is currently hiring senior software engineering managers into our Core Service Engineering & Operations (aka. CSEO) organization at our site in Charlotte, North Carolina. This position will provide overarching technical direction and people management to a team of data-focused developers transforming Microsoft’s global sales data into the future of revenue recognition and management reporting modeling. This posting represents several open positions. We are searching for all levels of...
Do you want to work on the systems that drive the financial workflows in Microsoft ensuring that the financial numbers, statistics and insights that we record and report are accurate, timely and compliant? Do you want to work on cutting edge cloud technologies evolving our systems in a modern engineering manner? Do you want to be part of the team that prides itself by owning it services end to end, demonstrates growth mindset and continually lifts the bar with every single deliverable? Microsoft is currently hiring senior software developers into our Core Service Engineering & Operations (aka. CSEO) organization at our site in Charlotte, North Carolina. This posting represents several open positions on a team of data-focused developers, transforming Microsoft’s global sales data into the future of revenue recognition and management reporting modeling. We are searching for all levels of software developers, program managers, and software engineering managers with a wide range of...
Aug 05, 2020
Do you want to work on the systems that drive the financial workflows in Microsoft ensuring that the financial numbers, statistics and insights that we record and report are accurate, timely and compliant? Do you want to work on cutting edge cloud technologies evolving our systems in a modern engineering manner? Do you want to be part of the team that prides itself by owning it services end to end, demonstrates growth mindset and continually lifts the bar with every single deliverable? Microsoft is currently hiring senior software developers into our Core Service Engineering & Operations (aka. CSEO) organization at our site in Charlotte, North Carolina. This posting represents several open positions on a team of data-focused developers, transforming Microsoft’s global sales data into the future of revenue recognition and management reporting modeling. We are searching for all levels of software developers, program managers, and software engineering managers with a wide range of...
Director of Support Engineering Management - Modern Workplace Americas We are looking for an experienced leader to join the Modern Workplace Americas business to serve as a manager of managers. In this role, you will manage an organization of ~100 individuals. Your team will consist of people managers and their individual teams of support engineers. You organization will be supporting our largest customers who are leveraging the M365 suite of products to run their businesses. To be successful in this role, you will need to be truly customer obsessed, have strong operational focus and a deep understanding of technical support. You will need to demonstrate the ability to partner with account and sales teams, engineering groups and other internal Microsoft organizations at the senior leadership level. You will need strong people management skills and the ability to lead teams through change. We are looking for a candidate who will bring thought leadership, confidence and a willingness...
Aug 05, 2020
Director of Support Engineering Management - Modern Workplace Americas We are looking for an experienced leader to join the Modern Workplace Americas business to serve as a manager of managers. In this role, you will manage an organization of ~100 individuals. Your team will consist of people managers and their individual teams of support engineers. You organization will be supporting our largest customers who are leveraging the M365 suite of products to run their businesses. To be successful in this role, you will need to be truly customer obsessed, have strong operational focus and a deep understanding of technical support. You will need to demonstrate the ability to partner with account and sales teams, engineering groups and other internal Microsoft organizations at the senior leadership level. You will need strong people management skills and the ability to lead teams through change. We are looking for a candidate who will bring thought leadership, confidence and a willingness...
Are you passionate and excited about working directly with Microsoft partners to ensure success as they guide customers to transition their businesses to the Microsoft Cloud? If so, keep reading… We are the Microsoft FastTrack Center (FTC) - a diverse group of customer and partner focused individuals with the goal of driving use of Microsoft 365 into customer’s business and enabling them to realize business value. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer satisfaction. When customers purchase eligible Microsoft 365 (Office 365, Windows 10, or EMS) licenses, the FastTrack benefit is included at no additional cost for the life of their subscriptions. FastTrack helps customers migrate data (500 or more seats), enable more effective teamwork, protect...
Aug 05, 2020
Are you passionate and excited about working directly with Microsoft partners to ensure success as they guide customers to transition their businesses to the Microsoft Cloud? If so, keep reading… We are the Microsoft FastTrack Center (FTC) - a diverse group of customer and partner focused individuals with the goal of driving use of Microsoft 365 into customer’s business and enabling them to realize business value. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer satisfaction. When customers purchase eligible Microsoft 365 (Office 365, Windows 10, or EMS) licenses, the FastTrack benefit is included at no additional cost for the life of their subscriptions. FastTrack helps customers migrate data (500 or more seats), enable more effective teamwork, protect...
Are you passionate about helping customers achieve more? Do you enjoy leading and developing people? Would you like to join an elite and distinguished team? Do you want to help lead our people as we accelerate our own transformation towards a digital organization? If so, the Support Engineering Manager (SEM) position for the Data & AI business in the Microsoft Customer Service and Support (CSS) Organization is a unique career opportunity for you! From problem identification to full resolution, we own and handle the technical challenges and questions our customers have that may be blocking them from fully leveraging our products. As a Support Engineering Manager (SEM), you will focus on building and leading a high performing team of engineers. You will be responsible for ensuring our teams provide a positive support experience. This includes being responsive to our customers and effectively partnering with stakeholders on the most critical problems for Microsoft’s customers using...
Aug 05, 2020
Are you passionate about helping customers achieve more? Do you enjoy leading and developing people? Would you like to join an elite and distinguished team? Do you want to help lead our people as we accelerate our own transformation towards a digital organization? If so, the Support Engineering Manager (SEM) position for the Data & AI business in the Microsoft Customer Service and Support (CSS) Organization is a unique career opportunity for you! From problem identification to full resolution, we own and handle the technical challenges and questions our customers have that may be blocking them from fully leveraging our products. As a Support Engineering Manager (SEM), you will focus on building and leading a high performing team of engineers. You will be responsible for ensuring our teams provide a positive support experience. This includes being responsive to our customers and effectively partnering with stakeholders on the most critical problems for Microsoft’s customers using...
Do you want to improve our customers’ journey by removing friction through the customer product lifecycle while leveraging market leading technology? Are you detailed and data driven and want to leverage that to help lead the customer experience revolution at Microsoft? Do you constantly seek the evidence to bring positive change to streamline and improve customers journey? Do you want to have an impact in delivering on the promise of streamlined and integrated experience surfaced through Apps & Infrastructure, Data & AI, Business Applications, Developer, or Power Platform? Do you have an uncanny ability to frame a problem effectively and collaborate across a diverse matrixed environment to gain sponsorship to drive to completion a common objective? If so, the Digital Program Management Team in the Customer Experience & Success Digital & Data organization is (CE&S D2) is looking for you to join our team as a Digital Program Manager. Digital Program Managers...
Aug 05, 2020
Do you want to improve our customers’ journey by removing friction through the customer product lifecycle while leveraging market leading technology? Are you detailed and data driven and want to leverage that to help lead the customer experience revolution at Microsoft? Do you constantly seek the evidence to bring positive change to streamline and improve customers journey? Do you want to have an impact in delivering on the promise of streamlined and integrated experience surfaced through Apps & Infrastructure, Data & AI, Business Applications, Developer, or Power Platform? Do you have an uncanny ability to frame a problem effectively and collaborate across a diverse matrixed environment to gain sponsorship to drive to completion a common objective? If so, the Digital Program Management Team in the Customer Experience & Success Digital & Data organization is (CE&S D2) is looking for you to join our team as a Digital Program Manager. Digital Program Managers...
The CSAM leads a high-performance team of seasoned service delivery professionals well versed in cloud adoption, delivery management practices, and technology trends. The CSAM is accountable for end-to-end service delivery within an assigned portfolio of customers, representing Microsoft Services throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The Customer Success Account Manager serves as the Microsoft Services primary point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for both delivery and relationship management resources and supervises the services delivered to customers by their team. The DMM is responsible for driving customer satisfaction, driving customer effective use of Microsoft’s cloud platforms, services revenue growth & profitability, and the governance of delivery for their portfolio of accounts. Responsibilities Attracts,...
Aug 05, 2020
The CSAM leads a high-performance team of seasoned service delivery professionals well versed in cloud adoption, delivery management practices, and technology trends. The CSAM is accountable for end-to-end service delivery within an assigned portfolio of customers, representing Microsoft Services throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The Customer Success Account Manager serves as the Microsoft Services primary point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for both delivery and relationship management resources and supervises the services delivered to customers by their team. The DMM is responsible for driving customer satisfaction, driving customer effective use of Microsoft’s cloud platforms, services revenue growth & profitability, and the governance of delivery for their portfolio of accounts. Responsibilities Attracts,...
Senior Program Manager Have you ever wondered how Microsoft manages its revenue? Most simplistically, we collect money from customers, and we pay employees, partners, vendors, and stockholders. But, when you think of the scale of Microsoft’s worldwide operations, our products and services mix, and the size of our business you realize that the financial and workflow experiences that support our ability to do business are massive, complex, and mission critical. The Corporate Functions Engineering organization (CFE) leads that effort. We run Microsoft! Our challenge is to create and demonstrate world leadership in the digital transformation of corporate finance and professional services. Our scope includes sales (lead to order), services (consulting and support), procurement and payment (order to cash), indirect and direct tax, general accounting, external relations, and more. Our financial systems and experiences must grow to meet tomorrow’s challenges. But wait, there’s more! We will...
Aug 05, 2020
Senior Program Manager Have you ever wondered how Microsoft manages its revenue? Most simplistically, we collect money from customers, and we pay employees, partners, vendors, and stockholders. But, when you think of the scale of Microsoft’s worldwide operations, our products and services mix, and the size of our business you realize that the financial and workflow experiences that support our ability to do business are massive, complex, and mission critical. The Corporate Functions Engineering organization (CFE) leads that effort. We run Microsoft! Our challenge is to create and demonstrate world leadership in the digital transformation of corporate finance and professional services. Our scope includes sales (lead to order), services (consulting and support), procurement and payment (order to cash), indirect and direct tax, general accounting, external relations, and more. Our financial systems and experiences must grow to meet tomorrow’s challenges. But wait, there’s more! We will...
Have you ever wondered how Microsoft manages its revenue? Most simplistically, we collect money from customers, and we pay employees, partners, vendors, and stockholders. But, when you think of the scale of Microsoft’s worldwide operations, our products and services mix, and the size of our business you realize that the financial and workflow experiences that support our ability to do business are massive, complex, and mission critical. The Corporate Functions Engineering organization (CFE) leads that effort. We run Microsoft! Our challenge is to create and demonstrate world leadership in the digital transformation of corporate finance and professional services. Our scope includes sales (lead to order), services (consulting and support), procurement and payment (order to cash), indirect and direct tax, general accounting, external relations, and more. Our financial systems and experiences must grow to meet tomorrow’s challenges. But wait, there’s more! We will accelerate Microsoft’s...
Aug 05, 2020
Have you ever wondered how Microsoft manages its revenue? Most simplistically, we collect money from customers, and we pay employees, partners, vendors, and stockholders. But, when you think of the scale of Microsoft’s worldwide operations, our products and services mix, and the size of our business you realize that the financial and workflow experiences that support our ability to do business are massive, complex, and mission critical. The Corporate Functions Engineering organization (CFE) leads that effort. We run Microsoft! Our challenge is to create and demonstrate world leadership in the digital transformation of corporate finance and professional services. Our scope includes sales (lead to order), services (consulting and support), procurement and payment (order to cash), indirect and direct tax, general accounting, external relations, and more. Our financial systems and experiences must grow to meet tomorrow’s challenges. But wait, there’s more! We will accelerate Microsoft’s...
We are seeking a highly motivated Business Program Manager to join our Delivery and Operational Tools team within Microsoft. You will be a part of the Customer Experience & Success (CE&S) organization, ensuring that our strategic delivery and operational tools are successfully deployed to the CE&S business. You will take point to help the business transform by deploying these modernized tools into the CE&S business. You will ensure the business is prepared to use these tools so that our Agents and Support Engineers who support Microsoft’s vast and diverse lineup of products are equipped with what they need to provide the unique support experience required. You will drive improvements by representing users’ feedback with an eye toward improving efficiency, effectiveness, and satisfaction. If you have a passion for enabling our support engineers and advocates to best serve our customers, you’ll be a great fit for our team! About the Organization: With over 21,000...
Aug 05, 2020
We are seeking a highly motivated Business Program Manager to join our Delivery and Operational Tools team within Microsoft. You will be a part of the Customer Experience & Success (CE&S) organization, ensuring that our strategic delivery and operational tools are successfully deployed to the CE&S business. You will take point to help the business transform by deploying these modernized tools into the CE&S business. You will ensure the business is prepared to use these tools so that our Agents and Support Engineers who support Microsoft’s vast and diverse lineup of products are equipped with what they need to provide the unique support experience required. You will drive improvements by representing users’ feedback with an eye toward improving efficiency, effectiveness, and satisfaction. If you have a passion for enabling our support engineers and advocates to best serve our customers, you’ll be a great fit for our team! About the Organization: With over 21,000...
Support Engineering Manager We are looking for an experienced leader to join the Microsoft FastTrack - Americas business to manage an organization of diverse roles including Modern Work Architects, Relationship Managers and Escalation Engineers with an organizational size of 50+. Your team will consist of full-time individual contributors, leads and contractors. Your organization will be driving growth by delivering a health motion with our largest customers who are leveraging the M365 suite of products. To be successful in this role, you will need to be truly customer obsessed, people focused and have a clear understanding of the customer success discipline. You will need to demonstrate the ability to partner with account and sales teams, engineering groups and other internal Microsoft organizations at the senior leadership level. If you like working with great people in a fast-paced and challenging environment where you help customers embrace and deploy more of M365, this role is...
Aug 05, 2020
Support Engineering Manager We are looking for an experienced leader to join the Microsoft FastTrack - Americas business to manage an organization of diverse roles including Modern Work Architects, Relationship Managers and Escalation Engineers with an organizational size of 50+. Your team will consist of full-time individual contributors, leads and contractors. Your organization will be driving growth by delivering a health motion with our largest customers who are leveraging the M365 suite of products. To be successful in this role, you will need to be truly customer obsessed, people focused and have a clear understanding of the customer success discipline. You will need to demonstrate the ability to partner with account and sales teams, engineering groups and other internal Microsoft organizations at the senior leadership level. If you like working with great people in a fast-paced and challenging environment where you help customers embrace and deploy more of M365, this role is...
Are you passionate and excited about working directly with Microsoft partners to ensure success as they guide customers to transition their businesses to the Microsoft Cloud? If so, keep reading… We are the Microsoft FastTrack Center (FTC) - a diverse group of customer and partner focused individuals with the goal of driving use of Microsoft 365 into customer’s business and enabling them to realize business value. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer satisfaction. When customers purchase eligible Microsoft 365 (Office 365, Windows 10, or EMS) licenses, the FastTrack benefit is included at no additional cost for the life of their subscriptions. FastTrack helps customers migrate data (500 or more seats), enable more effective teamwork, protect...
Aug 05, 2020
Are you passionate and excited about working directly with Microsoft partners to ensure success as they guide customers to transition their businesses to the Microsoft Cloud? If so, keep reading… We are the Microsoft FastTrack Center (FTC) - a diverse group of customer and partner focused individuals with the goal of driving use of Microsoft 365 into customer’s business and enabling them to realize business value. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer satisfaction. When customers purchase eligible Microsoft 365 (Office 365, Windows 10, or EMS) licenses, the FastTrack benefit is included at no additional cost for the life of their subscriptions. FastTrack helps customers migrate data (500 or more seats), enable more effective teamwork, protect...
Do you want to work on the systems that drive the financial workflows in Microsoft ensuring that the financial numbers, statistics and insights that we record and report are accurate, timely and compliant? Do you want to work on cutting edge cloud technologies evolving our systems in a modern engineering manner? Do you want to be part of the team that prides itself by owning it services end to end, demonstrates growth mindset and continually lifts the bar with every single deliverable? If your answer is “YES” to all of them, congratulations! You are a prospective candidate for the software Engineering team in the Corporate Functions Engineering (CFE) organization in Microsoft. Our MS Sales Team builds line of business applications and services for Microsoft’s finance organization to run Microsoft. This position specifically will modernize and build new functionality for Microsoft’s global revenue reporting and forecasting data warehouse, with which we model the previous 20 years and...
Aug 05, 2020
Do you want to work on the systems that drive the financial workflows in Microsoft ensuring that the financial numbers, statistics and insights that we record and report are accurate, timely and compliant? Do you want to work on cutting edge cloud technologies evolving our systems in a modern engineering manner? Do you want to be part of the team that prides itself by owning it services end to end, demonstrates growth mindset and continually lifts the bar with every single deliverable? If your answer is “YES” to all of them, congratulations! You are a prospective candidate for the software Engineering team in the Corporate Functions Engineering (CFE) organization in Microsoft. Our MS Sales Team builds line of business applications and services for Microsoft’s finance organization to run Microsoft. This position specifically will modernize and build new functionality for Microsoft’s global revenue reporting and forecasting data warehouse, with which we model the previous 20 years and...
With over 21,000 employees worldwide, the Microsoft Services team includes IT architects, consultants, support engineers, sales, and business leaders who serve our customers in 191 countries and 46 languages, providing best-in-class platforms and productivity services. Our Customer Services and Support (CSS) team is on the front lines with our customers - Consumer and Enterprise - helping them get the most from their technology investments. From end-to-end, Microsoft Customer Service & Support (CSS) is transforming the way we support our customers, and we want you to be a part of it! CSS is a dynamic large global organization that delivers great customer experiences across all Microsoft products every day. The CSS team is looking for an experienced Workforce Manager responsible for leading a team of workforce management resources to design and deliver industry best in class scheduling services to our CSS global business units, utilizing modern tools, best in class processes...
Aug 05, 2020
With over 21,000 employees worldwide, the Microsoft Services team includes IT architects, consultants, support engineers, sales, and business leaders who serve our customers in 191 countries and 46 languages, providing best-in-class platforms and productivity services. Our Customer Services and Support (CSS) team is on the front lines with our customers - Consumer and Enterprise - helping them get the most from their technology investments. From end-to-end, Microsoft Customer Service & Support (CSS) is transforming the way we support our customers, and we want you to be a part of it! CSS is a dynamic large global organization that delivers great customer experiences across all Microsoft products every day. The CSS team is looking for an experienced Workforce Manager responsible for leading a team of workforce management resources to design and deliver industry best in class scheduling services to our CSS global business units, utilizing modern tools, best in class processes...
Modern Work Architect Do you have a passion for driving business value and customer success through the use of Microsoft 365 and related technologies? Microsoft 365 continues to experience incredible growth as the company focuses on its productivity cloud strategy and enabling secure remote work for its customers. As such the Microsoft Modern Work Fasttrack team is growing. Overview: As a Modern Work Architect (MWA) you will specialize in helping enterprise customers deploy the Microsoft 365 suite aligned by three Modern Workplace solution areas: (1) Secure Remote Work to improve productivity (2) Security and Compliance and (3) Modern Management. In partnership with the Microsoft field sales and services teams, this role helps customers transform their business and IT environments through adoption and usage of Microsoft 365. Responsibilities Responsibilities: The successful candidate will engage and develop deep relationships with select Microsoft enterprise customers to ensure they...
Aug 05, 2020
Modern Work Architect Do you have a passion for driving business value and customer success through the use of Microsoft 365 and related technologies? Microsoft 365 continues to experience incredible growth as the company focuses on its productivity cloud strategy and enabling secure remote work for its customers. As such the Microsoft Modern Work Fasttrack team is growing. Overview: As a Modern Work Architect (MWA) you will specialize in helping enterprise customers deploy the Microsoft 365 suite aligned by three Modern Workplace solution areas: (1) Secure Remote Work to improve productivity (2) Security and Compliance and (3) Modern Management. In partnership with the Microsoft field sales and services teams, this role helps customers transform their business and IT environments through adoption and usage of Microsoft 365. Responsibilities Responsibilities: The successful candidate will engage and develop deep relationships with select Microsoft enterprise customers to ensure they...
