Support Engineering Manager

  • Microsoft
  • Bellevue, WA, USA
  • May 22, 2020

Job Description

Make Bing Ads Technical support at Microsoft Advertising part of your career story! Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. The Search Technical Support Engineering Manager is responsible for a team of Support Engineers that provide advanced technical support for our online search advertising business while delivering customer experiences unmatched by our competitors. The primary focus will be on paid search results that are delivered by Microsoft Bing Ads on Bing, and partner web publisher sites. This role will use broad business and technical skills. This roles requires building cross-group relationships with the Global Microsoft Advertising Sales and Service teams at Microsoft, and other partners to deliver a great support experience, solving technical problems and driving quality platform capability as effectively and efficiently as possible. This role works closely with Microsoft's Online Services Division Engineering team to define requirements for the next generation of paid search advertising platform technologies as well as ensure Voice of Customer is front and center in all that we do Responsibilities Foster an inspiring and high-performing Technical Support culture of with a clear vision, great team collaboration and strong partnerships. Help foster innovation in tools and processes to make the team more effective and efficient. Build strong partnerships and work effectively with Bing Ads platform development team Build cross-group relationships to share knowledge and be an effective advocate for internal/external partners Own and drive team’s competence in communicating and highlighting systemic issues and trends to identify platform enhancements with business and R&D teams Qualifications Required Qualifications: 5+ years of search advertising experience or 5+ years working in a technical support organization preferably in the online industry for a high volume commercial website or service 3-5 years Management/leadership experience A bachelor’s degree OR 5+ years of professional experience in a technical capacity Preferred Qualifications: Passion for developing others and being vested in their success Passion for quality advertiser and end-user experiences Excellent oral and written communication, presentation and analytical skills Strong negotiation and collaboration skills Knowledge of wider advertising industry and technology trends A strong technical and business background Experience partnering with sales, client services & support, legal, marketing, technology teams and other functions as appropriate Ability to work through self-directed, ambiguous situations Demonstrated skills in dealing with strong and diverse groups Deep understanding of service and support operational excellence and best practices Ability to self-direct and work independently, with an eagerness to consistently meet and exceed commitments/objectives and take ownership of complex problems Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.