IT Lead Sales Force Effectiveness, Product Line Owner – NA

  • Johnson & Johnson Family of Companies
  • Cincinnati, OH, USA
  • Jun 18, 2020

Job Description

Johnson & Johnson is currently recruiting for an IT Lead Sales Force Effectiveness, Product Line Owner – NA, to be at any J&J location in the U.S. with Cincinnati, OH preferred. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. With $81.6 billion in 2018 sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 250 Johnson & Johnson operating companies employing over 125,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Description: IT SFE Product Line Lead – NA CRM will be aligned with the Medical Devices IT SFE organization working closely with the business to translate business needs and requirements into clear and easily understood strategies and requirements for consumable product backlogs and sprints cycles. The candidate will be primarily aligned to the Commercial Operations CRM COE to help drive effective utilization of CRM capabilities to unify all Medical Device Sales force organizations in NA. Key Responsibilities: Can rapidly develop a strategic understanding of sales force consultant and Strategic Customer Group (SCG) employee customer journey, technology and business practice intellectual property of Johnson & Johnson and our competitors Ensures product features are delivered in a manner compliant with all J&J quality and regulatory standards Able to writing user stories, analyzing data and preparing business and technology recommendations Stays up to the minute on state of the art CRM business process and technology approaches Responsible for executing defined competitive advantage through the product backlog and user story development complementing the full Medical Device Commercial Effectively collaborate with key development and delivery teams to ensure the smooth Agile delivery of key product and solutions in support of the overall SFE Product line Translate requirements for IT Sprint Cycles; May coordinate user acceptance testing; perform platform configuration; write specifications in a consumable format; Map business processes; apply compliance requirements Collaborates with IT & Business Owners of legacy CRM IT systems to plan future state, transitions Ensure effective coordination of user acceptance testing (as required) and/or assist unit testers to ensure requirements are satisfied Manage & clarify story points as required. Maintain key Product backlogs in partnership with Business Product Owners Work with business to translate requirements for IT sprint cycles and in a consumable format and terminology for developers (includes project charters, use cases, data flows, wireframes, etc.). Explain to the business how requirements may be implemented from a functional standpoint Understand IT products or systems in the NA CRM space, maps out business processes to serve as reference for development and IT support Oversee day to day platform configuration management Qualifications A minimum of a Bachelor’s Degree is required, an advanced degree in the field of Computer Science or Business Administration is preferred A minimum of five (5) years of overall IT experience is required. Shows leadership experience A minimum of three (3) years of demonstrated knowledge related to industry, business process and trends related to CRM, Commercial Operations, Supply Chain or related areas is required Knowledge of CRM, SFDC, SaaS, Mobile, ERP capabilities and strategic frameworks is required Experience working with Agile, JIRA is required Strong understanding of enterprise architecture and application development methodologies is required Current knowledge of industry and business service process trends and the ability to apply knowledge to existing business processes Must be able to apply compliance requirements within scope of responsibility, provide documentation and participate in compliance activities Experience with analytics and reporting tools using Excel, Tableau or other tools is preferred Quickly learns business and complex processes Previous experience working across multiple business domains in support of projects Strong communication and critical thinking skills Ability to partner with development teams that support various technology platforms including ERP integration Proven relationship management skills Knowledge with Medical Device Sales force business models is preferred Strong Compliance and Quality experience in GXP, CSV, highly restricted data privacy requirements and SOX Must demonstrate analytical ability and hands-on advanced EXCEL skill The position may require up to 25% travel Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Primary Location United States-Ohio-Cincinnati- Other Locations North America-United States Organization Johnson & Johnson Services Inc. (6090) Job Function Info Technology Requisition ID 7709200204