Salesforce Administrator

  • PatientPoint
  • Cincinnati, OH, USA
  • Jun 18, 2020

Job Description

Job Title: Salesforce Administrator Location: Cincinnati, Ohio It is an exciting time to be part of the PatientPoint® team! We believe that a strong, team-oriented environment is key to the success of any endeavor. We’re looking for talented team members who thrive in a fast-paced and dynamic work environment. Job Summary As part of our Information Technology team for Management Information Systems, our Salesforce Administrator will work to leverage the full features and benefits of the Salesforce platform in support of the needs and goals across the organization. Our Salesforce Administrator must be a team player and be able to work effectively and efficiently with a diverse group of team members. S/He should be able to quickly digest and apply necessary training and demonstrate those skills within our Salesforce organization, which includes a blend of administration and development for Sales Cloud, Service Cloud and Pardot. S/He should enjoy working in a fast-paced environment. S/He must have good interpersonal and organizational skills. S/He needs to have good verbal and written communication – understanding complex issues and making them understandable for others. Finally, s/he must embrace change to support a dynamic growing department within the organization. Responsibilities Create and maintain user accounts, profiles, roles, and permission sets Map Salesforce hierarchy and territories in response to personnel changes Administer both standard and custom objects in Sales Cloud and Service Cloud Complete mass uploads and updates of data as required Perform daily system implementation, configuration and tuning Ensure data integrity by merging duplicate leads, contacts, and accounts Build and maintain business workflow using Process Builder processes, Flows and Workflow Rules Implement and maintain integrations with key external systems Review upcoming Salesforce releases and address any impact to the Salesforce organization including third party applications and integrations. Create and maintain reports and dashboards for complex business needs and for monitoring data quality Troubleshoot escalated issues within the Salesforce organization Provide subject matter expertise in planning meetings for determining how to fully leverage Salesforce capabilities and available apps on the AppExchange to meet current and future company goals Work closely with the Marketing team to ensure data within Salesforce and Pardot is clean and required fields are completed to support marketing initiatives Review and remove unused fields, objects, reports and dashboards Maintain neglected leads, opportunities, accounts and contacts per a set strategy Reinforce established best practices across the Salesforce organization Qualifications/Requirements Bachelor’s degree in MIS, Software, Technology or other relevant field; or equivalent professional work experience 3+ years in work-related Salesforce administration Current Administrator Certification Strong understanding of Agile/Scrum methodologies In-depth knowledge and demonstrated ability to use the standard capabilities of the platform Demonstrated successful implementation of expanding upon the standard capabilities using Process Builder and Flows Demonstrated ability to create reports and create dashboards for the needs of various business areas Demonstrated successful implementation of apps from the AppExchange and/or integration with external systems Demonstrated experience in updating an existing organization to provide solutions for reporting, business workflows and enhanced functions Demonstrated strong organizational, analytical, problem solving and communication skills Demonstrated proactive worker motivated to bring relevant solutions and improvements to team Demonstrated strong work ethic and record of meeting quality standards Demonstrated ability to establish rapport at all levels of the organization and collaborate to meet timely company goals Required Technology Experience/Skills Preferred Technology Experience/Skills Salesforce Lightning Sales Cloud Service Cloud Data Loader Process Builder, Flows, Workflow Rules Administration of apps from the AppExchange Creation of complex reports and dashboards within Salesforce Validity DemandTools, PeopleImport, DupeBlocker, BriteVerify Gearset MapAnything Salesforce integration with external systems Salesforce Pardot Salesforce Certified Advanced Administrator Salesforce Wave Analytics This is an excellent opportunity and includes a competitive pay and benefits package, including health, dental, vision, disability, and life insurance as well as 401(k) retirement plan with matching company contribution, paid time off, and holidays. No relocation is available. PatientPoint® is a patient engagement solutions company passionately committed to making every doctor-patient engagement better™. By harnessing the power of technology, our omnichannel platform more effectively educates and empowers patients, caregivers and staff to deliver improved health outcomes and an enhanced patient experience. For 30 years, hospitals, health systems, physician offices and sponsoring brands have trusted PatientPoint and its more than 450 team members to provide a uniquely integrated experience across care settings. Learn more at Employer is EOE/M/F/D/V