Music Hall Supervisor

  • Houston, TX, USA
  • Jun 18, 2020

Job Description

Job Summary: Title: Music Hall Supervisor Location: House of Blues - Houston Who are we? Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries. Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch. House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role: Responsible for assisting daily operations and overall business objectives in the Music Hall. Responsibilities: Monitor the labor cost of the shift, paying close attention to overtime Accurate accounting close-out of special events Checking accuracy of labor system at the end of the shift Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity) Conduct operations with a Guest First mindset Ensure all recap forms are submitted to accounting Ensure that Blues Buster is set up for success Perform opening, ongoing and closing duties Conduct daily pre-shift in an upbeat and motivational manner Perform daily liquor pulls for bar staff Ensure all cash drawers have appropriate change Log nightly sales and operational issues in Manager Log Book, either manually or online Conduct safety, cleaning and maintenance walk-through – interior and exterior of building Check ticket counts with box office before shift begins Check email and mail box for current information Update Contact Log at the end of the shift Familiarize self with event sheets Facilitate proper inter-departmental communication and organization Qualifications: Required: TABC / TIPS Certification or Equivalent High school diploma or equivalent Ability to work late hours Flexible schedule 3 years supervisory experience in high volume restaurant/music hall environment Knowledge of Microsoft Office products and Point of Sales system, preferably MICROS Knowledge of state, federal and local liquor laws and health code regulations Ability to deal with intoxicated guests in a positive and safety minded manner Tolerance of all cultures, music and art forms Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence Preferred: At least 2 years experience with a national restaurant chain Experience in a live music environment College diploma in related field Physical Demands/Working Environment: Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques If the above description sounds like you and fits your background, apply online at to join the Live Nation Entertainment team today! Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.