Software Client Success Manager (Immediate Hire)

  • Suuchi Inc
  • Carlstadt, NJ, USA
  • Feb 03, 2020

Job Description

COMPANY OVERVIEW Founded in 2016, Suuchi Inc. is reinventing the fashion supply chain and is the answer to one of the last multi-trillion dollar problems yet to be solved. Our proprietary software and mobile app, The Suuchi Grid, connects brands with our shop floor allowing for a fully integrated supply chain. Our team of experienced developers, sales professionals & marketers, seamstresses, designers, and project managers are our company’s pride. We believe true “know-how” comes from all walks of life. With our 27 different nationalities and a team of over 150 employees, Suuchi Inc. embraces every employee’s value and diversity to the company. We are enjoying significant business momentum, and just closed $8M in funding to fuel continued 3X revenue growth. Selling our platform to 150+ large, midsize and emerging brands has driven our tremendous growth to date, and are seeking Client Success Specialistto reach our revenue goals. This is a role with tremendous growth opportunities and the potential to work with a large portfolio of brands. The Client Success Manager will report into the Vice President of Product with dotted lines to the Sr Director of Account Management and Production Development. The Client Success Manager will be responsible for training and on boarding clients to the Suuchi GRID, conducting frequent client check-ins and providing feedback to the product management and account management teams. The Client Success Manager will develop a trusted advisor relationship with clients. Key Responsibilities Conduct client onboarding Suuchi software training for new clients Conduct client check-ins about their experience with the team for both tech and supply chain Run incentives and customer satisfaction initiatives Manage NPS and CSAT Through the above responsibilities, a successful Client Success Manager will Grow customer lifetime account value Identify at risk clients and solutions Provide feedback into the GRID product road map Qualifications: Experience in the fashion / apparel supply chain Excellent written and communication skills Ability to thrive in a fast-paced environment Attention to detail, and time management skills Ability to listen to client feedback and generate actionable items Comfort and ability to deal directly with clients Fast learner who drives under pressure Microsoft Office Suite, G Suite, JIRA Supply chain management cert preferred but not required Bachelors degree required CULTURE OVERVIEW The culture at Suuchi Inc. is an inclusive and collaborative environment where egos are left at the door. The company is made up of hard working, smart innovators who know ideas come from many different places. The company values good work ethic, respect, collaboration, vision creation, and transparency. Those that succeed at Suuchi Inc. carry these values, believe in the company’s mission to democratize fashion & disrupt the industry, and apply the values to their work and relationship building. Job Type: Full-time Experience: relevant: 3 years (Preferred) Work Location: One location