While reporting to the Sr. Manager within the Global Managed Services (GMS) group, the Client Engagement Specialist coordinates all aspects of a client's relationship with the GMS team and the hosting/cloud services offered by GMS and is the single point of contact for these services.
Interact extensively with Sales, Systems Engineering, Product Development, and other members of cross-functional teams.
Utilize project management skills to effectively manage competing interests and to facilitate collaboration around technical constituents.
Regularly oversee schedules, deliverables, and budgets to ensure goal attainment.
May work at client site from time to time.
Understand the Sales lifecycle and help seek new revenue opportunities.
Facilitate the process of reviewing, gaining consensus and resolution ownership for all GMS customer facing issues.
Experience: This position requires a minimum of 5 years of related experience
Education: Bachelor's degree in related field or equivalent experience.
Travel: 1 - 10%
Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand, and use hands to finger, handle, or feel small and medium sized components. The employee is frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and to lift weight or exert force up to 50 pounds. The employee in this position works in an environment where they may be exposed to fumes or airborne particles, outdoor weather conditions, there is a risk of electrical shock, and there is vibration. The employee may be required to work with toxic or caustic chemicals, may be subject to higher noise levels, or work near moving mechanical parts.
Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.