Customer Success Manager

  • Radius Agent
  • San Francisco, CA, USA
  • Jan 03, 2020

Job Description

Summary: Radius Agent is the fasting growing mobile network revolutionizing the Real Estate industry. Our platform enables Realtors to generate leads and close deals as part of a trusted network of industry professionals. Radius Agent was founded in 2015 in San Francisco, and has since expanded to offices in Bengaluru, India, and Broomfield, Colorado. Radius is funded by NFX, Sierra Ventures, AngelPad, Cota Capital, Innospring, Kima Ventures and some notable angel investors. Candidate Profile: Qualified candidates have experience in a customer service or customer success role in a SAAS company, and are passionate about interfacing with customers and solving their unique business problems. They are naturals at building relationships, and enjoy serving as the voice of the customer. Ideal candidates possess experience and/or interest in the Real Estate industry. Responsibilities and Duties: Demo, activate, and onboard real estate agents in support of the Radius Assist platform via email outreach, chat box, webinars, and one-on-one phone conversations Own the onboarding process, and create necessary training materials Become a product expert and trusted advisor, addressing and solving challenging customer problems Manage a book of business, and serve as the point of contact for customer questions and issues Track, analyze, and optimize customer life cycle and retention Prioritize and improve engagement across multiple channels, including phone calls, demos, emails, texts, and push notifications Minimize churn by building brand trust and establishing meaningful relationships Advocate for the customer by sharing feedback with appropriate stakeholders; source testimonials, reviews, and feedback Work closely with Marketing, Sales and Product teams to deliver optimal customer experience Strategize and execute churn reduction, user adoption, and customer satisfaction Drive network growth by representing Radius Agent in a polished, professional, and helpful manner Qualifications and Skills: 2+ years experience in a customer service, customer success, or account management position; SAAS experience strongly preferred Hands’ on experience using Zendesk, Freshdesk, or comparable customer service tools Results’ focused; driven to successfully solve customer problems Helpful, patient, and friendly attitude Entrepreneurial and flexible, can shift gears and add value in different areas Excellent written and verbal communication Located within reasonable commute to/from the Embarcadero area of San Francisco Bachelor’s Degree Perks: Strong growth potential within the organization Professional development from talented leaders and innovators Frequent team outings Relaxed dress-code Compensation: Competitive Salary 401K Health, Vision, and Dental Insurance Generous PTO policy