Call Center Representative Flexible Hours

  • Bobs Stores
  • Meriden, CT, USA
  • Apr 27, 2021

Job Description

Exciting opportunities are up for grabs at the Bobs Stores Call center! If you are a team player who is a looking for a full time or part time career we are want to hear from you. Associates with your skill set are making things happen at Bobs right now. We are looking for energetic people with heart. At Bobs we love to promote from within associates who show drive, ambition and leadership in what they do. Close to the highway, and on the bus line A variety of schedules are available to cover day, evening and weekend shifts, including holidays, between the hours of 8:00am - 8:00 pm, seven days a week. Essential Duties: Satisfy customers’ expectations, every time. Possess sufficient product knowledge to understand product assortment features and benefits and comfortably converse with customers. Receive and input Customer Orders through our ecommerce channel. Execute department processes and procedures to provide timely and accurate delivery of products and services to our customers. Provide feedback on aspects of Customer interaction to the Customer Service Leadership team. Report site and systems problems/enhancements. Work quickly to gain knowledge of all retail services and product categories at Eastern Mountain Sports and Bob's Stores. Required Skills: A genuine desire to serve customers and make a positive impact on the business. Is able to quickly and efficiently get to the heart of what a customer needs and wants. Has the knowledge, skills, and personality to satisfy customer needs and optimize sales. Enjoys the challenge negotiating obstacles and solving problems. Is detail oriented, organized, and can multi-task to ensure no customer is left behind. Has previous experience in a retail or eCommerce environment. Can learn and navigate various software applications with ease and speed. Has excellent communication skills, both written and verbal. Preferred Experience: Strong experience with Microsoft Office, with a strong focus on Excel and Word. Experience using Google Apps (Gmail) or a similar business application. High School Degree or Equivalent. Opportunities: Employee discounts Bonus opportunities Referral bonuses