Enterprise Partnership Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing growth and adoption reports. Partnership Managers also assist in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate adoption metrics are met and customer satisfaction is at its highest. This role will also identify new business opportunities among existing customers.
As an Enterprise Partnership Manager, you will liaise with cross-functional internal teams (including Payments/Operations and Product Development departments) to improve the entire customer experience. This position may require occasional travel.If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we'd like to meet you.
Ideally, candidates for this role will know how to meet ambitious individual and team-wide quotas.Ultimately, a successful Enterprise Partnership Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Suggest solutions and innovative ideas to meet client needs and assist with issue escalations as needed
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Build effective communication strategy for customers during launch phase and after, to ensure product adoption quota % is achieved, and customers return on investment is fully recognized
Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders, through regular skype meetings, and quarterly business reviews
Develop new business opportunities (referrals and future up-sells) with existing clients and identify areas for improvement in accounts, to meet growth and adoption quotas
Negotiate contracts and close renewal agreements to maximize profits
Forecast and track key account metrics (e.g. quarterly revenue results and annual forecasts)
Act as the liaison between key customers and internal teams
Collaborate with sales team to identify and help grow opportunities
Work closely with product team to provide customer feedback and continuously enhance product offering
Manage projects within client relationships, working to carry out client goals while meeting company goals
Core Competencies & Accomplishments
Proven work experience as a Strategic Account Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot) and MS Office (particularly MS Excel)
Understanding of sales performance metrics or KPI's
Experience delivering client-focused solutions to customer needs
Highly organized and able to manage multiple projects simultaneously, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
A problem-solving attitude and strong interpersonal skills with an aptitude for building strong client relationships
Strong verbal and written communication skills
Availability to travel as needed
BA/BS degree in Business Administration, Sales or relevant field
At DailyPay, our mission is to offer people their first steps toward financial security. DailyPay partners with companies to offer employees the ability to control when they get paid. Not only does this solution empower financial wellness, but for the company, DailyPay acts as a tool to recruit, retain, and engage their workforce.
This is an opportunity to join a Series c funded financial technology company that is making an incredible impact in the market. It is an exciting time to join our growing team, where we are always learning and expanding our skill sets at an accelerated pace. We are a high performing, collaborative and ambitious team that is excited to make a big impact (in business and in the community).
DailyPay is dedicated to providing the environment, resources, and culture to empower and accelerate our employees professional growth and development. We believe that we are only as good as our people, so we invest in every opportunity to empower our workforce to succeed.
Full List of Benefits
Great health vision, and dental care
Our compensation is competitive
Support in professional and career development
Monthly happy hours and fun team and company outings
Unlimited books from Amazon