Account Manager

$45,000 - $85,000 yearly
  • ZOZI
  • San Francisco, CA, USA
  • Jul 25, 2019
Full time Account Manager

Job Description

The Account Manager will be responsible for managing and cultivating relationships with new and existing ZOZI merchants. This dynamic role entails a combination of sales, operations, on-going support, and project management. You will work hand in hand with Account Executives to help streamline post sales processes in addition to providing merchants training and on-going support on ZOZI Advance, a software productivity tool. This role demands excellent written and verbal communication skills, impeccable organization, and the ability to focus on time sensitive tasks.;Responsibilities1)Administering post sales processes and workflow.;2)Merchant on-boarding: creating the account, integrating the solution live onto the merchant website, providing training, and on-going support.;3) Serve as primary point of contact for merchants, and handling all communication.;4) Capture, synthesize, and provide merchant feedback across internal ZOZI teams on customer experience, product, and marketing.;5) Communicate with Account Executives and Content team to ensure successful campaigns.Qualifications1) 1-3 years of Account Management experience.;2) Excellent communication skills.;3) Impeccable follow-through, organizational skills, and attention to detail.;4) Generate training materials for merchants, including documents and videos.;5) Provide basic trouble-shooting and customer support to merchants, and escalate when appropriate.;6)Perform basic QA passes prior to feature releases and merchant launches.;7) Nice to have: basic level experience with HTML, CSS, WordPress, PHP files.