The Account Manager will be responsible for managing and cultivating relationships with new and existing ZOZI merchants. This dynamic role entails a combination of sales, operations, on-going support, and project management. You will work hand in hand with Account Executives to help streamline post sales processes in addition to providing merchants training and on-going support on ZOZI Advance, a software productivity tool. This role demands excellent written and verbal communication skills, impeccable organization, and the ability to focus on time sensitive tasks.;Responsibilities1)Administering post sales processes and workflow.;2)Merchant on-boarding: creating the account, integrating the solution live onto the merchant website, providing training, and on-going support.;3) Serve as primary point of contact for merchants, and handling all communication.;4) Capture, synthesize, and provide merchant feedback across internal ZOZI teams on customer experience, product, and marketing.;5) Communicate with Account Executives and Content team to ensure successful campaigns.Qualifications1) 1-3 years of Account Management experience.;2) Excellent communication skills.;3) Impeccable follow-through, organizational skills, and attention to detail.;4) Generate training materials for merchants, including documents and videos.;5) Provide basic trouble-shooting and customer support to merchants, and escalate when appropriate.;6)Perform basic QA passes prior to feature releases and merchant launches.;7) Nice to have: basic level experience with HTML, CSS, WordPress, PHP files.
ZOZI enables discovery, develops passions, and helps fuel a more rewarding and active life, whether that;d be around the corner or around the world. We;ve been named one of the "Top 100 illiant Companies" by Entrepreneur Magazine, “America;s Most Promising Companies” by Forbes, and "Top 50 Best Places to Work" by Outside Magazine four years in a row.ZOZI;s two-sided platform connects thousands of activity merchants globally with millions of customers.
ZOZI;s SaaS tool called ZOZI Advance is a bookings, payments, and reservations platform to help activity merchants manage and grow their business. With ZOZI.com, customers can discover and book experiences like full-moon kayaking, vineyard touring by bike, surfing and relaxing in a private coastal villa and more. We also hand-select the best in outdoor products from GoPro, The North Face, Salomon, and others to help you Get Out There™; We;ve been named one of the "Top 100 illiant Companies" by Entrepreneur Magazine, “America;s Most Promising Companies” by Forbes, and "Top 50 Best Places to Work" by Outside Magazine four years in a row.Our company culture is built on passionate people - we value our team above all else and strive to have every person thrilled to build this company together. The team is highly incentivized to do well, and we;re heavily invested in the future of each person. We realize that talented people have options, and those who choose ZOZI mean a great deal to us. We want you to grow professionally, have a lot of fun and be surrounded by the best.Ã¢â‚¬Â¨Ã¢â‚¬Â¨We offer great perks like a 401K, 100% company paid health benefits, professional development budget and more. We also have a “flex vacation” policy, which means there;s no formal number of days off per year - you take time when you need it. We also offer free ZOZI experiences and products, a company paid iPhone, sabbatical time, gym memberships, and a sky-lit office in the heart of Jackson Square with a roof deck overlooking North Beach.We;ve attracted some of the best investors, partners, and awards thanks to the dedication of our immensely talented team. If you like the idea of building a company that helps people create life memories, join us!