Escrow Officer

  • Worthington, OH, USA
  • May 28, 2021

Job Description

About the Organization Northwest Title Family of Companies has been serving Ohio’s title insurance and real estate settlement needs for 50 years! After merging with Arrow Title Agency in 2013, Northwest Title’s footprint now includes 6 states with 12 staff offices across Ohio and Kentucky. Northwest Title’s professionalism and commitment to constant improvement have made it one of the most well established agencies in Ohio. Description The Escrow Officer is responsible for the Escrow team that processes and handles of all files from the beginning to the closing. This position understands all parts of the file and is the first line of communication with our members when orders are received. The Escrow Officer keeps in communication with the client during the closing process while the Escrow Team processes the file. This person is responsible for a file closed and disbursed under a deadline accurately, all the while providing excellent, professional service to our members. Responsibilities First and primary point of contact with clients. Responsible for successful resolution of all files, ensuring an excellent client experience regardless of the outcome. Responsible for understanding all parts of the escrow process to ensure that orders are opened with the end result in mind. Coordinate communication with the realtors, lender, attorneys, buyers, sellers, members, etc., to prepare for settlement. Ensure that all Schedule B-1 items on a title commitment are resolved before closing. Clearing title defects (obtaining documentary proof to resolve a defect, or obtain new signatures on documents needed to obtain clear and marketable title), and ordering mortgage/lien payoffs. Prepare a Closing Disclosure (CD) and/or Settlement Statement that is compliant with a purchase contract, a lender, and federal/state requirements. Responsible for the performance of a team, including financial performance, efficiency, and a smooth process for each transaction. Meet with the Branch Manager regularly to discuss the performance of the Escrow Team. Perform closing functions in accordance with company standards. Create business relationships that maintain and increase the profitability of the office. Work with the Branch Manager and sales staff to identify potential clients. Position Requirements: At least 3 years’ experience as an Escrow Officer/Processor handling the responsibilities of this type of role. Preferred skills include the ability to conduct a closing. Excellent organizational skills Experience leading a team Proactive Problem-solver Ability to multi-task and work quickly but accurately Strong, positive, and quality-focused customer service skills Strong communication skills via email, phone, and in-person, including proper grammar and spelling Knowledge of Microsoft Office Applications (Word, Excel, Outlook) Experience with Ramquest title production software is a plus Benefits: Medical, Dental, and Vision Coverage Company Paid Life Insurance Paid Time Off 401 (K) Northwest Title is an Equal Opportunity Employer