ITAM Project Manager

  • SHI International
  • Somerset, Franklin Township, NJ 08873, USA
  • Apr 27, 2021

Job Description

About SHI: Innovative Solutions. World Class Support. Headquartered in Somerset, NJ, SHI International Corp. has transformed itself from a $1 million “software-only” regional reseller into a $10 Billion global provider of technology products and services. Privately-held and under the guidance of its current ownership since 1989, SHI has experienced tremendous growth in size and scope. Its organic growth and over two decades of stability are a direct result of backing a highly-skilled, tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. SHI offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management. SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending Supportive Management and Leadership Job Summary: The ITAM Project Manager (PM) will manage ITAM projects to ensure that they meet the agreed scope, time and budget through project management disciplines including but not limited to planning, organizing, communicating, leading and controlling. Continuous monitoring will be required to ensure that deliverables are performed on time, every time to meet customer expectations and meet or exceed the SHI quality standards. The PM’s role aims to simplify complex ITAM engagements by planning, scheduling, communicating and documenting all aspects of the project, while working closely with all internal and external stakeholders to manage expectations, scope and direction of each engagement. The position reports to the ITAM Project Delivery Team Manager. The ITAM PM can be based from either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices. It is expected that this role will require frequent travel both nationally and internationally (30%). Responsibilities: Include but are not limited to: Demonstrates an in-depth knowledge of key ITAM operational policies, processes and methodologies applicable to project management; Document key ITAM operational policies, processes and methodologies applicable to project management; Create customer project plans that are in line with SOWs terms and customer objectives; Assists in coordinating meetings, conference calls, and project communication, as required to drive project completion; Act as the primary point of contact and escalation; Prepare and present project kick-off presentation during initial calls with customers; Create and distribute pertinent meeting minutes to keep parties up to speed with project progress; Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance; Monitor project progress to avoid scope creep; Manage and drive to completion customer project action items; Maintain engagement calendar(s); proactively provide notification of upcoming milestones and deliverables; Record, prepare, and/or edits meeting minutes for all project meetings, conference calls, presentations, and other similar activities Assure that all project tracking documents and databases are kept up-to-date so all parties are fully informed of project status Update project plans and customer metadata in the PSA tool utilised by the ITAM department; Create and distribute internal KPI and engagement status reports to management; Support consultancy customers to monitor their spent by distributing weekly Time & Materials (T&M) reports to inform them on the times utilized and subsequent spend on engagements; Collaborate with ITAM Services department to target additional service opportunities; Manage the overall customer relationship in such a way as to ensure high customer satisfaction rates and identify new business opportunities within existing customers; Communicate such business opportunities to ITAM Solution Consultants who can further manage and qualify the opportunity; Attend and support SHI events and vendor shows Organize other internal ITAM projects as required; Documents and standardize any new ITAM service methodologies and requirements as the department extends its service offerings; Train and mentor ITAM Administrators and Project Delivery Specialists to support with Project Delivery related activities; Qualifications: The successful candidate will be expected to understand all aspects of the IT life-cycle – from licensing to purchasing to deployment to decommissioning; familiarity and experience with software licensing, general IT infrastructure, and ITAM best practices will be an advantage in this position. Previous experience as a Project Manager is required and will hold some associated Project Management accreditation (PMP or Prince2 are preferred). In addition, the ideal candidate will hold the following accreditation; if the accreditation is not currently held the successful candidate will be required to study and pass the following Microsoft accreditation within a short period of commencing the role: Mandatory certifications: SAM Core (70-713) ITIL Intermediate Skills: Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”; Strong experience in coordinating and managing small, medium and large-scale projects; Excellent Microsoft Project, Visio, and SharePoint proficiency; Excellent Microsoft Office (Excel, Word, PowerPoint) proficiency; Experience with PSA tools available on the market; Client-oriented, professional services mind-set; Ability to manage several projects simultaneously; Excellent research skills and the ability to manage details; Excellent analytical skills; Excellent organization and time management skills; Ability to think outside the box; Ability to stay self-motivated and self-directed; Excellent research skills and the ability to manage details; Exceptional communication, presentation and written skills; A second language (preferably French) will be an advantage; Willingness to adapt to changing business and technical priorities; Ability to work in a fast-paced, high-performance team environment; Ability to work with deadlines; Willingness to travel as needed; Meticulous attention to detail; Highly organized and methodical; SHI are seeking a well-rounded experienced ITAM Project Delivery Manager and therefore we welcome all other relevant skills and experience. Education: Candidates should possess a bachelor's degree or equivalent preferred as well as a minimum of 3 years of experience within IT service delivery and/or project management. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status #LI-JP1