Presales Tech Advisor

  • Somerset, Franklin Township, NJ 08873, USA
  • Apr 27, 2021

Job Description

About SHI: Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into an $11 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending Job Summary: SHI International has an exciting and dynamic technical career opportunity within SHI’s Enterprise Solutions Group as a member of the Solution Desk. The team is seeking highly driven individuals with technical sales and/or hands on technical experience wishing to further develop their career in IT. The Technical Specialist works directly with some of the most strategic verticals in the IT industry including: Core Infrastructure, Networking, Data Protection, Security, Cloud, Unified Communications and multiple End User solutions. Team members of this growing team will drive vendor agnostic support for SHI’s Enterprise and Public Sector customers on various different types of engagements. In addition, Technical specialists will often collaborate with other technical support groups within SHI to create and develop winning solutions. Team members will receive excellent exposure to numerous manufacturers’ latest products, technologies and IT solutions, as well as ongoing training and development. Responsibilities:Lead and help motivate others to provide the best experience for our sales force and their customers.Exercise creativity through multiple ways of connecting different solution components to satisfy customer requests.Work directly with sales teams to drive Solutions and help sales uncover new opportunities and engagements.Maintain continual communication between all parties on opportunitiesWork within and meet the assigned SLAsAlign with presales departments, and like-minded colleagues, to learn the solutions in their verticals’ portfolios to help drive profitable revenue.Assist SHI Account Executives with customer facing conference calls & presentationsIncrease opportunity margins by recommending add-ons to products and services.Qualify and promote SHI’s Professional Service capabilities.Assist sales in engaging additional technical resources for solutions and services.Interact with vendors to understand new technologies (ie: Hyper-converged Infrastructure, Cloud Infrastructure, Next Generation Firewalls, etc…) and vendor programs.Understand what drives customer needs and recommend solutions to fulfill them.Maintain vendor accreditations and certifications relevant to your vertical of focus.Obtain industry technical certifications (Network +, CCNA, HP ISA, etc). Qualifications:1 years’ experience in Sales and/or a Manufacturer Sales or Sales Support position, or working directly for the Manufacturer. Bachelor’s Degree Required Skills:Determination and a deep desire to learnSelf-Motivated and flexible problem solving skills.Ability to work in a dynamic, autonomous fashion.Pragmatic problem solving skills.Clear and concise writing skills.Effective organization skillsCapable of critically examining processes, and isolating opportunities for improvement.Attention to detail & strong communication skills.Ability to multi-task in support of a diverse and complex set of needs.Ability to obtain industry technical certifications (Network +, CCNA, HP ISA, etc).Possess excellent customer service skills. Preferred Skills: Candidates that meet the two year minimum and have hands-on technical experience and/or certifications (network+, MCP, A+). A background/degree in the field will also be considered. Experience with a CRM system is helpful, but not required.Hands-on technical experience and certifications are not mandatory but a distinct advantage. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status