ITAM Solutions Consultant

  • SHI International
  • Somerset, Franklin Township, NJ 08873, USA
  • Apr 27, 2021

Job Description

About SHI: Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending Job Summary: The ITAM Solutions Consultant’s (SC) is responsible for developing and maintaining a set of customers and prospects for SHI’s ITAM-related services and deliverables (not all SHI ITAM activities are direct revenue-generating, the terms “customer” and “prospect” are expanded to include both revenue and non-revenue generating ITAM activities). The position reports to the ITAM Sales Director. The SC will join the ITAM team and will be the principal point-of-contact for prospective customers of ITAM services and tools. The SC will seek and acquire new customers for ITAM services and will manage the “pipeline” of prospective customers to assure full utilisation of resources and continual expansion of the customer base. The SC is also the key owner of customer engagements to assure delivery of services to the customer’s expectations and satisfaction. The SC will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to assure the customer’s expectations are reasonable, that deliverables are within the capabilities of the organisation, and that ongoing relations with the customer are continually expanding and improving. The successful candidate will ideally be experienced in selling and promoting ITAM, SAM, Consultancy or Services and can be based either from our Somerset NJ, Austin TX, Los Angeles CA, San Francisco CA, Milton Keynes UK, Paris France offices, or Nationwide from a home office; however, it is expected that this role will require frequent travel both nationally and internationally (50%). Responsibilities: The SC will: Actively promote the sale and adoption of all ITAM Services including but not limited to Managed, Baseline, Hardware, Process, and Consultancy Services within both the SHI sales team and direct with SHI customers.Actively promote the sale and adoption of SHI approved ITAM tools within both the SHI sales team and direct with SHI customers.Pursue and manage customer/prospect opportunities by working with the respective SHI Sales representatives.Work with SHI customers and prospects to present and promote ITAM Services and tool opportunities through conference calls, on-line meetings, and face-to-face customer presentations: o Create customer proposals and statements of work for ITAM services o Complete responses to RFIs/RFPs/RFQs for ITAM services o Create sales tools and customer-facing documents for postings to MySHI and other internal communication vehicles Travel for customer facing, department, vendor meetings and ITAM educational seminars or events.Exceed all assigned business targets The successful candidate will be expected to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning. Interface with pre-approved and selected ITAM Partners such as Microsoft to promote and support their ITAM services and initiatives. Stay current on all changes/updates to product entitlements that could affect ITAM/SAM services; this includes but is not limited to collaborating with the SHI Licensing department, direct communication with vendors/manufacturers, participating in license and ITAM online communitiesCollaborate with SHI’s Services departments to target Service opportunities with ITAM/SAM components.Present and demonstrate Services & tools to customers and SHI SalesAttend and support SHI events and vendor showsManage general projects assigned by Sales DirectorAssist with onboarding training for new ITAM SCs. Mock calls etc.Assist with the creation of new ITAM Marketing MaterialsPresent ITAM related presentations to customers at SHI Summits Qualifications:Experienced in selling and promoting ITAM, SAM, Consultancy or Services. Hold some or all of the following accreditations or similar vendor accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass a minimum of two of the following Microsoft accreditations within a short period of commencing the role:SAM Core (70-713) Candidates should possess a minimum of 2 years of experience within the IT Asset Management field. Required Skills: Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes” Exceptional communication and presentation skillsExcellent sales & customer relationship skillsGood research skills and the ability to manage detailsExcellent organization and time management skillsAbility to stay self-motivated and self-directedWillingness to adapt to changing business and technical prioritiesAbility to work in a fast-paced, high-performance team environmentStrong Active Listening skillsExcellent written and verbal communication skillsAssist with the creation of new Marketing Materials Equal Employment Opportunity – M/F/Disability/Protected Veteran Status #LI-JP1 Certifications Required: The successful candidate will hold some or all of the following accreditations or similar vendor accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass a minimum of two of the following Microsoft accreditations within a short period of commencing the role:SAM Core (70-713)