ITAM Analyst

  • SHI International
  • Somerset, Franklin Township, NJ 08873, USA
  • Apr 27, 2021

Job Description

About SHI: Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending Job Summary: The IT Asset Management (ITAM) Analyst’s role is to contribute to a team of ITAM Specialists working to assist SHI customers in understanding their Hardware and Software Environments. The ITAM Analyst will join the ITAM Services team and will utilize SHI’s best practice procedures, tools and people to assist our customers in controlling their IT costs as well as the associated legal and financial risks. The position reports to the ITAM Services Manager. The ITAM Analyst can be office based from either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices. It is expected that this role will require occasional travel both nationally and internationally (20%). Responsibilities: Include but not limited to: Executes all ITAM Analyst tasks according to the project plans of all assigned customer engagements. Adheres and works to the internal process standards as defines and updated by management. Collects and manages ITAM-related information from SHI, customers, and software manufacturers. Regularly collects entitlement and contract data (Entitlement Data). Analyzes purchase records and other entitlement information (including contracts, EULAs, EAs, PURs etc.). Researches and understands Product Use Rights, license allowances, and contractual entitlements for software products and manufacturers (with a specialty in one or more manufacturers). Engages and mentors ITAM Administrators to Load/Import/Enter Entitlement Data into SHI’s ITAM systems. Performs quality checks against entered data to ensure it accurately reflects owned software licenses. Assists the ITAM Systems Technicians and Engineers in the collection, cleanse/normalization, and management of hardware & software discovery and inventory information in order to ensure all licensing relevant data points are being collected. Defines the entitlement and inventory scope of customers’ ITAM data to assure entitlement and inventory information are properly aligned and consistent. Researches and understands different publishers’ product use rights, license allowances, and contractual entitlements for software products and manufacturers. Collects and manages ITAM-related information from SHI, customers, and software manufacturers. Interacts with SHI Licensing Executives and software manufacturers to understand different licensing model Participates in customer communications across the entire life-cycle of an ITAM project. This includes producing as well as assisting the ITAM Consultant with presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties. Coordinate with service delivery teams in order to communicate project status and ensure project milestones are being met. Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers’ licensed software assets. Engage and mentor ITAM Administrators into uploading entitlement data into the SHI internal ITAM systems. Participate and lead peer reviews to oversee the ITAM Administrator activities, while ensuring the process and quality standards are maintained. Organize, normalize and analyze customers’ contracts, as well as perform quality checks against entered data to ensure it accurately reflects contractual entitlement. Apply rules to hardware and software inventory data to establish an accurate and complete summary of software and hardware requirements. Permanently update, monitor and quality check customers’ data into the SHI internal ITAM systems. Compare customers’ contractual entitlements against their utilization in order to assess gaps and surpluses in licensing, as well as offer consulting services as to the best practices to optimize their position in order to avoid unnecessary costs. Assists the ITAM Consultants with the process of defining the entitlement and inventory scope of customer ITAM data, in order to ensure entitlement and inventory information are properly aligned and consistent. Assists the ITAM Consultants with the preparation and presentation of deliverables to customers. Assists the ITAM Consultants in communicating accurate and relevant conclusions to customers across the entire life-cycle of an ITAM project. Including producing and presenting analytical results and assuring projects get closed to the satisfaction of all parties. Ensures all ITAM projects are conducted professionally, ethically, and in a manner consistent with all SHI standards. Qualifications: Candidates should possess a Bachelor’s Degree or equivalent preferred as well as a minimum of 1 years of experience within the IT Asset Management field. Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”; Client-oriented, professional services mind-set; Ability to manage several projects simultaneously Good research skills and the ability to manage details; Good analytical skills; Good written and verbal communication skills; A second language (preferably French) will be an advantage; Excellent organization and time management skills; Ability to think outside the box; Ability to stay self-motivated and self-directed; Willingness to adapt to changing business and technical priorities; Ability to work in a fast-paced, high-performance team environment; Ability to manage multiple projects Ability to create high-quality documentation with precision Willingness to travel as needed Ability to work with deadlines Meticulous attention to detail Highly organized and methodical Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Required Skills: Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”; Client-oriented, professional services mind-set; Ability to manage several projects simultaneously Good research skills and the ability to manage details; Good analytical skills; Good written and verbal communication skills; Excellent organization and time management skills; Ability to think outside the box; Ability to stay self-motivated and self-directed; Willingness to adapt to changing business and technical priorities; Ability to work in a fast-paced, high-performance team environment; Ability to manage multiple projects Ability to create high-quality documentation with precision Willingness to travel as needed Ability to work with deadlines Meticulous attention to detail Highly organized and methodical Preferred Skills: A second language (preferably French) will be an advantage; Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Special Demands: Occasional travel as needed