ITAM - Senior Systems Engineer

  • SHI International
  • Somerset, Franklin Township, NJ 08873, USA
  • Apr 27, 2021

Job Description

About SHI: Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending Job Summary: The ITAM Senior System Engineer will contribute to a team of ITAM Specialists working to assist SHI customers in understanding their Hardware and Software Environments. The ITAM Senior Systems Engineer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the discovery, collection and analysis of software and hardware information. The ITAM Senior System Engineer can be office based from either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices. It is expected that this role will require frequent travel both nationally and internationally (50%). The ITAM Senior Systems Engineer will focus primarily on the discovery and collection of software / hardware inventory but may also be involved in the software / hardware life-cycle – advising customers on license entitlements, purchasing, deployment, decommissioning, and license re-allocation. The ITAM Senior Systems Engineer will be become familiar with our preferred discovery tool JDisc, service delivery platform MIE by eTelligent Solutions Inc, as well as other approved department tools and technologies. The candidate will need to become familiar with the licensing of most major publishers' products and their use rights. The ITAM Senior Systems Engineer will: Guides customers through the process of collecting software / hardware installation data. Help to provide technical support to customers as they implement and use the SHI Software/Hardware Discovery or other customer owned tools. Understand the underlying discovery tools and network technologies to help isolate and resolve customer problems when it comes to gathering asset hardware and software information. Participate and Lead peer reviews to oversee the ITAM Systems Engineers, Technicians and Administrators, while ensuring the process and quality standards are maintained. Quality check of customers’ hardware and software asset information by the ITAM Systems Engineers, ITAM Technician and/or ITAM Administrator in order to maintain an accurate and complete inventory. Identify potential “problem” areas within customer environments and provide advice on problem resolution. Motivate and mentor the ITAM System Engineers and ITAM Technicians on the team. Communicate accurate and relevant conclusions to customers across the entire life-cycle of an ITAM project. Including producing and presenting analytical results and assuring projects get closed to the satisfaction of all parties. Ensures all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standard. Keeps up to date with industry trends and new ITAM services requirements. Responsibilities: Include but are not limited to: Schedule and/or attend Kick-off or Discovery conference calls with our customers to identify the topography of their IT systems, the products and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments. Provide technical support to customers as they implement and use the Software/Hardware/Network Discovery tools. Once inventory data is gathered, review data and complete a formal customer sign off and approval process. Schedule and attend as many calls with the customer as needed until Software/Hardware/networking data gathering is complete. Provide detailed and incremental status reports to customers. The ITAM Senior Systems Engineer will complete all work within agreed timescales and KPI’s. Collect and manage ITAM-related information from SHI, customers, and publishers. Assist Sales Representatives and Business Development Representatives in managing project timelines and customer expectations. Develop into a “go-to” resources for others on the team as well as regional sales teams to answer ITAM specific questions. Attend, support and represent SHI at conferences and events Assist in development of new or improved technical processes and procedures to improve the quality of the data being captured or to capture additional data to support added market opportunities or to more efficiently process data to improve financial results of SHI ITAM operations. See himself/herself as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM. Stay up to date on new product technology offerings, manufacturer specific training and certification/accreditations. The candidate will be required to take on-going Technical or ITAM/SAM accreditations and certifications as well as attend partner training. Attend, support and represent SHI at conferences and events Learn and follow the ITAM standards to ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards. Must keep all customer information confidential. Qualifications: Technical Skills: The position requires a detailed knowledge of all aspects of the IT life-cycle including licensing, purchasing, deploying, tracking, reporting, decommissioning, and harvesting software and hardware assets. The candidate must have technical experience and deep supporting knowledge of IT infrastructure, servers, personal workstations, supporting networks, databases and storage devices. Candidate should have the following: Strong knowledge and experience in/as an Oracle DBA Experience with IBM product sets in both hardware and software aspects Strong Knowledge of and experience with domain administration (Active Directory, group policies, etc.). knowledge of and experience with operating system administration (registry, permissions, etc.). Administration of LANs, WANs and internet/intranet networks, network connectivity troubleshooting, ping, tracert, telnet. Investigating, diagnosing and resolve all network problems Skilled knowledge of database systems, Oracle and/or Microsoft SQL Microsoft Server usage and language (read, understand SQL scripts) Experience with virtualisation platforms such as VMware, Citrix, App-V and Terminal Services Scripting methodologies skills in order to increase automation of administrative and discovery functions; experience in writing Windows PowerShell scripts Expert knowledge of software inventory systems (like JDisc, SCCM, Altiris, IBM Bigfix etc) Experience with and knowledge of non-windows platforms such as UNIX/Linux, HPUX, AIX, Solaris, MAC OS etc. Skills: Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”; Client-oriented, professional services mind-set; Ability to manage several projects simultaneously Good research skills and the ability to manage details; Good analytical skills; Good written and verbal communication skills; A second language (preferably French or Spanish) will be an advantage; Excellent organization and time management skills; Ability to think outside the box; Ability to stay self-motivated and self-directed; Willingness to adapt to changing business and technical priorities; Ability to work in a fast-paced, high-performance team environment; Proven experience in ITAM in a similar or same field Ability to manage multiple projects Ability to create high-quality documentation with precision Willingness to travel as needed Ability to work with deadlines Meticulous attention to detail Highly organized and methodical #LI-JP2 “Equal Employment Opportunity – M/F/Disability/Protected Veteran Status” Certifications Required: The candidate will be required to be certified in the first 5 certifications listed below; if the candidate is not currently certified in at least three of the topics, they are required to study and pass a minimum of three of the following accreditations within 120 days of commencing the role. The supplemental certifications are a plus. Mandatory certifications: Microsoft SAM Core (70-713) Microsoft Cloud Fundamentals (98-369) CompTIA A+ CompTIA Network+ CompTIA Security+ Supplemental: Microsoft Security Fundamentals (98-367) Microsoft Volume License (70-705) Microsoft Mobility and Devices Fundamentals (98-368) Microsoft Managing Office 365 Identities and Requirements (70-346)