Manager Commercial Data Operations

  • Novartis
  • East Hanover, NJ, USA
  • May 28, 2021

Job Description

750 million. That’s how many lives our products touched in 2018. And while we’re proud of that, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives? We believe the answers are found when curious, courageous and collaborative people like you are empowered to ask new questions, make bolder decisions and take smarter risks. We are Novartis. Join us and help reimagine medicine. The Commercial Data Ops Manager will be responsible for the commercial data management and its downstream consumptions for the US pharma. This role will leverage deep familiarity with pharmaceutical data, and data engineering around it. It will also warrant an exceptional attention to detail to triage data issues in business processes execution. The Commercial Data Ops Manager is aligned to the Commercial Acceleration (CA) organization reporting to the Data Platform & Quality Lead under Data and Platforms Head. The Commercial Data Ops Manager will be responsible for the following: Collaborating with IT, Vendors, advising business leads, and information owners to ensure business operation, SLA Adherence, process design & definitions, and usage as per US Pharma business needsCreate and maintain SOPs for business/IT processes pertaining to CDW, Infolink and CDL systemsDefining and implementing data/platform enhancements of US Pharma’s systems and processes (including intake, storage, processing, translating, and integrating with internal and external systems)Build tools and automations to enhance business processes and provide actionable insights into customer acquisition, operational efficiency and other key business per-formance metricsWork with platform, data and analytics experts to strive for greater functionality in our data systems EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Minimum requirements Minimum 6 years of experience working with commer-cial data systems and good understanding of com-mercial pharma processes. Minimum 2 years of operations and vendor manage-mentStrong understanding of pharmaceutical data lifecycle - Sales data, activity data, marketing data, etc.Experience executing defined data management pro-cesses, ETL/pipelineAWS Ecosystem knowledge and relevant certificationKnowledge of CDW, MDM, CRM are required; experi-ence with Oracle, AWS, Veeva, CRM and AWS big data environment a plusProven self-starter with high standards of excellence and an innovative mindStrong interpersonal, communication, and analytical skillsAbility to guide and influence using data to form rec-ommendationsAbility to manage multiple projects and consistently meet deadlinesExcels at interacting with a diverse group of people, all levels of management, including senior leadership Division PHARMA Business Unit US GEN MED Country USA Work Location East Hanover, NJ Company/Legal Entity Novartis Pharmaceuticals Functional Area Information Technology Job Type Full Time Employment Type Regular