RCIS Precision Farming Technical Account Manager - Southeast Region

  • Zurich North America
  • Winston-Salem, NC, USA
  • Jan 21, 2020

Job Description

RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents. RCIS is currently looking for a Precision Farming Technical Account Manager (PF TAM) to join our Crop team. This individual can work from an RCIS office location or remote and will support the Southeast/Winston Salem region with travel to all areas of the RCIS market for precision farming services. Our PF TAM will handle industry-leading technology providing agents, farmers and team members access to information when, where and how they wish. Technical expertise and a service oriented mindset are vital to managing Crop’s largest accounts. This role will have a variety of responsibilities focusing on precision farming solutions and support. In addition to trouble shooting technology issues; working with our internal software development team; performing GAP analysis; and being the liaison with the field, product, and IT services. Key Accountabilities Subject Matter Expert for supporting and delivering precision farming technology solutions and supported services offered by RCIS. Provide RCIS IT Agency account management by acting as a liaison between assigned agent customers (Customers) and the RCIS Sales/Service organization as it relates to RCIS Technology offerings. Provide prioritized problem resolution and proactive IT services on behalf of Customers. Promote RCIS IT software product and technical solutions to Customers that will increase RCIS market share. Support system configuration and integration testing including the functionality, performance and fit to ensure original requirements are met. Serve as a consultant to Customers evaluating their IT infrastructure/systems ensuring they are compatible with current and future RCIS software / technology products, identifying risks as appropriate. Work with the RSO and IT to prioritize support efforts, communicate end to end incident status, and escalate specific issues to RCIS support teams. 50 to 60% business travel average throughout the year. Business Accountabilities Engage with RCIS supported vendors that support our Precision Ag Services. Stay current with vendor solutions and technology changes for precision farming. Maintain an in depth understanding of third-party tools used by RCIS agents and producers. (Examples are AgLeader® SMS™, FarmWorks™) Internal subject matter expert assisting team members to learn and apply PF services. RCIS primary point of contact for agent and producer precision farming needs relating to crop insurance. Primary contact for agent to set up Using vendor service an education role with setting up producer invitation and account creation. Reviewing data exports, attributes and data alignment Support new POC or pilot initiatives relating to precision farming and smart farm services working with the lead Product Manager to define and execute new services. Partner with other TAMs for agency support as needed. Demonstrate, promote and support RCIS Technology offerings to Customers and potential RCIS agents partnering with RCIS IT, Field Service Representatives and Regional Business Development Representatives. Educate and train agents and team members on technology usage efficiencies and issue resolutions. Proactively identify and communicate Customer training needs to the Field Service Manager(s) FSM as it relates to RCIS software offerings. Help provide identified needed training as appropriate and approved by FSM. Understand market place, how Customers use RCIS product, and competitive use of other products. Identify, promote and help support new products and services that will enhance customer relationships and provide increased efficiencies for RCIS and our customers. May be required to be available via phone to handle off hours, high priority customer situations. Basic Qualifications Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area OR High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area AND Process reengineering, e.g. LEAN/Six Sigma, Continuous improvement methodologies Process modeling tools Business Systems Integration Preferred Qualifications Minimum of three year experience working with precision agriculture services and related vendor tools. Minimum of two years in a software delivery and implementation working with end users. Understand of mobile technology and data workflow across internal and external platforms. Three or more years crop insurance or agriculture industry experience. Ability present in multiple delivery channels including virtual and in person to inform and explain precision farming and associated RCIS technology in both individual, small, and large group settings. Able to identify and consider business implications of the application of technology to the current business environment Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message Understanding of Service Level Agreements and Operating Level Agreements. Demonstrated analytical, problem solving and communication skills especially for software usage and Agency PC system environment issues. Demonstrated Customer Relationship Management Skills with the ability to communicate effectively to customers, IT and business staff. Ability to effectively manage workload, meet assigned timelines, demonstrate urgency & resolve complex problems both independently and as part of the team. Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world. EOE disability/vet Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Primary Location United States-North Carolina-Winston-Salem Schedule Full-time Travel Yes, 50 % of the Time Relocation Available No Job Posting 08/07/19