Job Title: Desktop Support Technician
Reports to: VP, Information Services
Classification: Hourly, full-time
About the Company
We believe yoga is for everybody and it is our mission to help people lead healthier lives by helping people connect their minds and their bodies to center themselves and achieve a sense of calm. Our highly trained, passionate teachers and staff make yoga accessible to people of all ages and abilities in an inclusive and non-judgmental environment that is community-oriented. Our first studio opened 30 years ago and we are expanding, primarily through the acquisition of new studios. We are a people-oriented business and offer students an amazing service year-round. Corporate and regional teams support our studio teams who both deliver our unique, authentic, high quality experience and drive the important sales and marketing efforts that build our local communities. Additional programming of workshops, teacher training and our online video subscription service, MyYogaWorks.com, round out our offering.
About the Role
As a Desktop Support Technician, you will be working under the guidance of the department Director to provide desktop and general support to the local corporate offices, work with third party vendors to support the studio environments and provide general reporting support all of YogaWorks’ POS / studio management systems. We are looking for a resourceful candidate who can successfully self-manage priorities and effectively communicate with a variety of stakeholders to ensure digital requests are delivered accurately and on time. This position requires a significant amount of time spent editing content and products in our POS / studio management systems especially our booking and sales system, MindBodyOnline. We are looking for a highly organized candidate who will be meticulous about quality control and the accuracy of our inventory of products and promotions as they are set up in both the back and front end.
Duties & Responsibilities
Provide technical support and expertise for Windows 7, 8+ and 10, Mac
Provide technical support and expertise for Microsoft Office
User profile and account maintenance (Active Directory, Gmail, Mindbody, etc.)
Windows computer and printer set-up and management
Phone system extension and user setup
Basic networking skills
Excellent follow-through and communication skills.
Excellent problem solving skills
Become an authority of all studio facing POS / studio management related systems, perform research,make configuration changes and develop training modules around commonly reported issues
Work with third party support vendors
Great service attitude.
Provide reporting to multiple stakeholders
Other duties that may be assigned to help company meet goals
Qualifications and Experience
1-2 years related experience
Experience working with POS / studio management systems a plus
Experience with MindBodyOnline a plus
Ability to process and analyze data in Excel (Proficiency: Intermediate)
Experience with retail store processes desired
Excellent written and verbal communication skills, with special proofreading attention to consumer facing content
Project management experience a bonus
Highly energetic, positive and enthusiastic team player with strong interpersonal skills.
Self-starter with a high level of initiative and strong sense of ownership and urgency, organizational and time management skills
Ability to multi-task and function in a fast-paced environment, often with changing priorities
Passion for the product we sell and ability to understand and clearly communicate the different products we offer.
Must be customer focused and deliver company’s high level of customer service at all times.
Ability to stay calm at all times and act respectfully and professionally
Dependable, accountable and responsible
Proactive problem solver; detail-oriented, self motivated
Excellent written and verbal skills
This job operates primarily in an office environment, but may involve work within the community and/or visiting studios. Not all locations have elevators or offer physically-disabled access. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must be able to work hours that exceed eight hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
While performing the duties of this job, the employee is regularly required to sit or stand for up to four hours at a time; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee is occasionally required to bend and carry files/products/boxes in order to organize as well as prepare for meetings and events.
This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift a box of up to 20-30 pounds or load a ream of paper into the copier which requires lifting and/or bending.
Must be able to travel.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust and focus.
Strong verbal skills (proficient in English)
Must be able to effectively hear in person and via telephone.
YogaWorks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, YogaWorks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as they may change at any time with or without notice.