Care Services Director *Coming Fall 2019*

  • Valeo Groupe Americas
  • Bluffton, SC, USA
  • Jul 02, 2021

Job Description

Description: Valeo Senior was founded on a simple principle: Leave it better than you found it. It is our declaration to build better, live better and do better, and is rooted in everything we do. We believe it’s essential that each tribe member embody this principle as our commitment to each other, our residents and the communities we serve. As such, we’ve developed a proprietary resident experience framework, THRIVE, which focuses on the 6 dimensions of whole-person wellness in our programs and services (Thoughtful, Healthful, Recreational, Intellectual, Vital, and Environmental). Valeo Senior is committed to delivering the best resident experience in the industry and our communities are built around the idea that the only thing more important than adding years to your life, is adding life to your years. The Care Services Director (CSD), a Community Management Team (CMT) member is responsible for developing, improving, and managing care plans for community residents, additionally communicating changes in care, health related risks and overall health condition to residents’ proxy, and their families. The Assisted Living Director, in concert with the Executive Director and CMT, maintains intimate knowledge of each resident’s condition working to create a personalized plan that best suits individual needs. Valeo Senior is committed to delivering the best resident care in the industry and our communities are built around the idea that the only thing more important than adding years to your life, is adding life to your years. OUTCOMES: (include, but are not limited to) Exceed Customer Expectations Monitor residents’ wellbeing in a general way and report any changes in condition to the appropriate associate/department immediately Look for opportunities to exceed resident expectations and enhance resident satisfaction Assist residents with the interpretation of community policies and procedures Responsible to assess and develop care plans for residents utilizing resident software system Complete resident assessments to accurately reflect the biological and psychosocial needs of each resident and to determine the appropriate level of care in compliance with state regulations and policy Continue to monitor residents and evaluate residents regularly and assess levels of care whenever there is a change in condition and/or to determine whether a resident is no longer appropriate for the setting Respond in a tactful and timely manner to all concerns placed by residents, family members and/or staff Maintain all resident information, files, and reports pertinent to the operation of the community in accordance to state regulations and policy Supervise and administer all resident medications according to state regulations and policy Render and utilize all resident feedback and suggestions to continually improve. Represent Valeo Senior, LLC in a professional, honest, and enthusiastic manner, always. Exercise sound judgment and discretion in resolving customer complaints, consulting with community staff, as necessary. Operate in accordance with Valeo Senior, LLC policies and federal, state and local regulations. Manage the Asset Maintain resident related logs, databases, and lists to include Share File Resident Lifestyle System, Incident Reports, Concern Reporting Log, phone list, birthday list, and resident emergency contact information Maintain emergency plans and meet all safety requirements imposed by outside agencies such as OSHA, EEOC, DFS and DSS Lead the People Immerse yourself and the team in the company culture and represent the mantra; WORK HARD. HAVE FUN. HELP OTHERS, fully. Motivate the community teams to excel in their delivery of exceptional service to everyone. Model high standards of personal appearance and grooming, which includes wearing a name tag when working Interview, hire and retain highly effective associates Provide performance feedback and counseling for associates as required Prepare and present performance reviews for associates Provide opportunities for associates to engage in their work, the community and the company Create an environment of associate recognition and appreciation Handle, coordinate, and/or guide other associates with difficult or complex resident related problems and/or facilitate the resolution of escalated resident complaints or disputes As scheduled, perform the role of Manager on Duty (MOD) as outlined in the policies and procedures manual Foster positive communication and working relationships among team members. Assist in the hiring and successful onboarding of all team members. Ensure the completion of education and development sessions for the team. Equip your team with the tools, resources, and support system needed to be successful. Educate, develop and foster the continual growth of your team with a focus on their desired personal and professional journey. Evaluate the team’s performance and help them set goals in support of their feedback, improvement and growth. Manage the Bottom Line Participate in preparation of annual community budgets and capital requirements. Create and maintain resident administrative files in compliance with company and licensing requirements Conduct departmental planning and forecasting, and fluidly manage operations based on occupancy and economic conditions Develop and manage the department budget Conduct departmental planning and forecasting, and fluidly manage operations based on occupancy and economic conditions Continually provide feedback and suggestions on operating more efficiently to identify cost savings, while still producing a high level of customer satisfaction. Achieve Revenue Goals Create accurate resident care charts and documents maximizing revenue by care needs Conduct periodic spot reviews of care team to ensure all care tasks are documented and accounted for. Requirements: Must possess (RN) Registered Nurse, BS in human services, psychology, nursing, or related field with two years’ experience. In lieu of aforementioned consideration of the following will be considered; Licensed Vocation Nurse (LVN) or Licensed Practical Nurse (LPN) with three to five years supervisory experience in multiple departments. Experience working with seniors preferred. Must be highly competent in the use of multiple forms of technology (Office 2010: Outlook, Excel, Word, PowerPoint; internet- based applications, custom applications, Point of Sales systems, etc.). Experience in care management software preferred.