Production Support and Test Engineer

  • VadaTech Inc.
  • Henderson, NV, USA
  • Nov 12, 2019

Job Description

VadaTech, Inc. is seeking candidates for a Production Support and Test Engineer position. The Production Support and Test Engineer is responsible for developing strong relationships with different teams at the Engineering level, owning and driving all product technical issues encountered in the process of new product testing to production deployment. The Production Support and Test Engineer provides troubleshooting services on a wide range of topics from board level problems, software configuration, production test procedures, test and training. Interfaces directly with Hardware, Mechanical and Software Engineers and R&D to help resolve technical issues and drive the Product Release Management to production including system integration activities. Supports RMA activities such as: evaluation of defects, customer interaction to duplicate defects and provide engineering level technical expertise about recurring problems reported by customers and report them to Quality Management. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for technical support, detailed problem determination, and problem resolution of issues. Interfaces between production, Hardware, Software and Quality teams to resolve product related issues as required. Works closely with software and hardware engineering to prepare production test procedures. Provides Product Configuration Management: Production releases from engineering and maintaining product configuration lock down Provides production support, often on short notice. Responsible for Prototype Embedded board bring up, remote development setups, engineering inventory maintenance. Works with sales, coordinates RMA activities and provides status in a timely manner. Reviews RMA and root cause as a part of quality assurance program. Identifies recurring problems and communicates these problems to Engineering and Quality Management. Coordination between Production and Engineering to ensure product software and hardware ECO and BOM are complete Provides coordination of production integration and release activities between Engineering and Production. Installs and upgrades JIGs (internal and customer) and tool sets at production. Monitors and maintains the lock down configuration of the installer and test equipment and provides status to Quality Management. Prepares and reviews production procedures and trains others on the proper use of these procedures and tools. Supports Mechanical Engineering in various engineering related activities. Investigates Production efficiency and automation. For those areas that need improvement, prepares requirements and communicates with Engineering. Provides Customer Support as needed including but not limited to phone, e-mail, onsite and remote access support (via VadaTech or Customer setups). Creates and presents technical training courses for production engineers. Leads Production test efforts in continuous improvement through process optimization and training. Assists in the mentoring process of Test, RMA and Engineering Support Technicians. Actively involved with Hardware and Software Engineers to obtain product knowledge and debugging techniques. Follows all corporate, safety and production procedures and regulations and maintains a clean and orderly work area. Requirements Required Qualifications/Skills: Bachelor’s degree in electronics or electrical engineering, or computer science, or appropriate levels of industry experience is a must. 7+ years of prior experience with hands on electronic troubleshooting of embedded products. In depth knowledge in embedded hardware and electronics; Experience working on embedded boards using technologies such as Intel processors, PCIe, Ethernet, Networking (L3/L3 switches), SAS, SATA, RAID controllers is a must. Expert knowledge working in a linux based environment Strong knowledge of package software applications and software development Reading and understanding schematics, datasheets and written work instructions. Ability to handle job stress and interact effectively with others in the workplace. Fluent domain of the English language: ability to read, write and speak English well. Ability to carry out detailed written and oral instructions. Required Competencies Technical Capacity Organizational skills High ethical conduct Confidentiality Ability to work independently Independent judgement Ability to multitask while producing quality output Communication Proficiency: oral and written Collaboration Teamwork Orientation Project Management Benefits Competitive compensation and benefits which include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and on-site fitness center. The above information on this description has been designed to indicate management's assignment of essential functions and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Nothing in this job description restricts management's right to assign and reassign duties and responsibilities to this job at any time. VadaTech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, marital status, socio-economic status, amnesty, status as a covered veteran and any other class protected by applicable federal, state and local laws. The company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. VADATECH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER M/F/DISABILITY/VET VADATECH, INC. PARTICIPATES IN E-VERIFY NO PHONE CALLS PLEASE.