Senior Director Managed Services Operations

  • FIS
  • Hoover, AL, USA
  • Jul 02, 2021

Job Description

Position Responsibilities/Requirements Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team FIS ™' extensive portfolio of insurance software solutions empowers you to reduce insurance system complexity; control costs; better manage risk, capital and products; make better business decisions; and engage successfully with valued customers. What you will be doing GENERAL DUTIES & RESPONSIBILITIES The primary focus of this role is to support the operational delivery and growth of the Health managed services business within the Insurance business unit. The successful candidate will oversee the daily operations of the health business process outsourcing (BPO) and Application Managed Services (AMS) and will manage the teams to ensure we are meeting SLA's (service level agreements), providing accurate and timely deliverables for our customers, ensuring customer satisfaction, enhancing our solutions, and delivering continuous process improvements. What you bring: EDUCATION REQUIREMENTS Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES This candidate will work directly with solution and product management, technology operations, professional services and sales functions to focus on the development of product and service enhancements as well as next generation services and managed application support solutions. The role reports into the EVP of managed services. What we offer you Competitive salary and excellent bonus potential (upon entering a full sales executive role) Attractive benefits including private medical cover, dental cover, and travel insurance Training across core financial, sales and FIS solutions A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team A broad range of professional education and personal development possibilities - FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: and here: For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. As part of the selection process this role may require an assessment to determine suitability Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.