Client Account Manager, SMB Outside Direct Sales - Chicago, IL

  • Comcast
  • Chicago, IL, USA
  • Jul 02, 2021

Job Description

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. Job Summary: Responsible for the sale and retention of business products and services to existing small, medium business (SMB) customers. Primary duties are to grow revenue and services, while strengthening loyalty within the current customer base, through field based, in-person interactive account reviews, evaluation of existing and potential product needs, and by providing solution-based consultations. Focus on upgrading existing customers into higher value products and right-sizing accounts through education, awareness, and in-person consultations. Directly prospect current customers by conducting field-based, in-person meetings and presentations. Secondarily, use phone and office-time for appointment setting, some cold calling to expand prospect list and to prepare and plan for all field-based (outside) activity. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work. Employees at all levels are expect to: Understand our Operating Principles; make them the guidelines for how you do your job Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences Win as a team-make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers Drive results and growth Respect and promote inclusion and diversity Do what's right for each other, our customers, investors and our communities Core Responsibilities: Delivers face-to-face sales presentations that demonstrate knowledge of our small and medium business products and services. Promotes the sale of bundled products to ensure the optimal solution for the customer; sells with goals of exceeding departmental, financial, and unit targets. Prospects existing customers primarily through in field (door-to-door) targeted prospecting and cold calling. Secondarily, uses phone and/or office-time for appointment setting, some cold calling to expand prospect list and to prepare and plan for all field based (door-to-door) activity. Participates in field-based customer meetings on a regular basis, and as a primary function of the job. Evaluates customer's existing and potential product needs and makes appropriate recommendations to maximize revenue and reduce customer churn. Utilizes strong understanding and enthusiasm around company business products and services to retain existing customers. Effectively communicates, face-to-face, to develop rapport and provide an excellent customer experience to all existing and potential customers. Increases customer understanding of company products, pricing models, value, and competitive advantage over other service providers. Ensures all details of sales transaction are completed according to approved and standardized procedures. Stays abreast of competitive landscape and emerging technologies to best position the company, our products and services in the marketplace. Independently establishes and organizes daily sales activities to include in field, face-to-face appointments, prospecting and canvassing, door-to-door, of assigned targeted prospect list. Networks with other company professionals, customers, service providers and referral partners. Utilizes sales software programs, such as Sales Force. Adheres to all training requirements, including huddles, one-on-one coaching sessions and other meetings, as directed. Maintains and utilizes company issued technology, such as an iPad, for presentations and orders. Consistently meets and exceeds existing sales goals and quotas. Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Job Specification: Bachelor's Degree or Equivalent Generally requires 0-2 years related experience. Comcast is an EOE/Veterans/Disabled/LGBT employer