Front Desk Agent (Winter Season) at Destination Residences Vail
Vail, CO 81657, USA
Sep 02, 2021
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FRONT DESK AGENT (WINTER SEASON) AT DESTINATION RESIDENCES VAIL
Destination Resorts Vail
CO - Vail
Hourly/Entry Level Employee
16.00 Hourly US Dollar (USD) pay basis
Req ID: VAI000042
Job Summary: The Front Desk/Reservations Agent is responsible for assisting our customers efficiently, courteously, and professionally in all reservations and front desk functions and maintaining a high standard of service and hospitality at all times.
Responsibilities: The statements listed below reflect the general details necessary to describe the principle functions of the job identified and shall not be construed as a description of all the work.
Quote available units and rates to potential guests and their agents
Book reservations for guests and owners and enter their information correctly into the software
Greet, check in, and check out guests and owners; handle walk-ins, stay-overs and room changes
Properly follow provided written procedures and run the necessary reports to open and close the office and lobby
Answer telephones and direct incoming calls to necessary departments and co-workers
Provide guest/owner services including but not limited to giving unit phone numbers to callers, making restaurant reservations, booking golf tee times, ordering lift tickets, providing general information
Be able to post and explain incidental guest charges and correct any mistakes
Maintain tight control on all room keys and see that they are properly signed out with a valid ID
Develop a thorough knowledge of the managed properties, their units and amenities
Stay up to date on room rates, packages, discounts and group package plans
Count the cash drawer on required shifts, handle cash and give change; balance cash, credit card and check payments with the nightly audit
Possess knowledge of credit card and check cashing policies and adhere to them
Know department heads and department functions and how they relate to each other
Communicate clearly with Housekeeping—inform them of unit’s arrival and departure status, special requests, VIPs, room or date changes, and other pertinent information. Provide them with work orders for required actions
Know how to use, read and correct the daily housekeeping report
Provide Maintenance with work-orders that contain specific instructions for required/requested repairs; know how to use the radio to communicate emergencies
Maintain a professional, team-building relationship with co-workers
Develop a thorough knowledge of the computer software used in daily office operations
Read and initial log book and memos daily; be aware of the current activities, meetings and groups taking place on the properties
Have a general knowledge of Vail and it’s activities
Have a good personal appearance and follow uniform requirements provided by supervisor
Exhibit friendly, courteous, helpful behavior at all times; be able to react calmly and professionally when solving the problems and/or concerns of our customers
Be able to handle a stressful, hectic atmosphere and follow through on duties after numerous interruptions; develop problem solving and decision making skills related to the front office operation
Attend job related seminars and meetings when requested by supervisor
Be able to work various shifts, weekends and holidays; be flexible with scheduling and assist co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts.
Complete recurring tasks as assigned by supervisor including but not limited to filing, payment collection and cancellations, drawer checks, sorting mail, and making keys
Perform any other task, either written or verbally requested for the overall good of the operation
Help Sales Manager with projects and site tours when needed.
Move files, boxes and equipment to and from storage
Deliver mail, packages and messages to units
Deliver cribs and rollaway beds
Assist guests with their luggage
Provide labor assistance in other departments if necessary; provide administrative assistance to management and other departments when asked
Shifts are typically 7:30am-3:30pm, 2pm-10pm, and a mid shift (10-6, 11-7 or 12-8) depending on what is needed. Weekends, nights and holidays required.
Available from November through mid-April 2020
Recommended Skills and Qualifications:Education: High School graduate or GED Certificate.
Experience: Typing, Microsoft Windows and Microsoft Office, Springer Miller Property Management experience preferred; two years previous working experience in dealing with people required
Other Skills: Must be able to get along well with people, work well in a stressful environment, and have some problem solving capabilities. Should also be detail oriented and organized.
Able to work mid-November through mid-April