Fruit Expert® - Customer Service & Production

  • Edible Arrangements Franchise
  • De Pere, WI, USA
  • Jul 02, 2021

Job Description

The Fruit Expert® - Customer Service & Production Associate is responsible for creating the mouthwatering arrangements, dipped fruit™ boxes, and cut fruit for Edible® treat products, following proper operational procedures. He or she also ensures Edible® service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience Essential Job Functions and Responsibilities: Build arrangements according to our brand standards Prepare a variety of arrangements according to customers' orders or supervisors' instructions, following approved procedures and proper portion sizes Selects fruit for arrangements Wash, peel and/or cut various fruit to prepare for arranging Package arrangements or dipped fruit Receive and store fruit supplies, equipment, and utensils in refrigerators and other storage areas Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes Inform supervisors when supplies are getting low or equipment is not working properly Remove trash and clean kitchen waste containers Assist with receiving deliveries from vendors Follows proper food sanitation and handling procedures Demonstrates a strong understanding of product knowledge and quality standards Welcomes and connects with every customer to provide excellent customer service Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals Assists customers in the selection and purchase of Edible® products Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales Builds long-term relationships and builds the trust and loyalty of customers Maintains customer service area and equipment in a clean and appealing manner Responds to customer needs; Manages difficult customer situations in a calm and professional manner Follows standards for merchandising, stocking, rotating and storing all products Follows cash handling and register policies Follows inventory stocking and recording guidelines Takes responsibility to learn all aspects of the position Learns and demonstrates creating the Edible® Experience Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis Job Requirements: High School Diploma or equivalent preferred Previous experience working in customer Service or food service establishment preferred Excellent customer service and communication skills Demonstrated ability to sell and up-sell products Good math and money handling skills Positive attitude Enjoys working within a team Enjoys working in a fast-paced environment Drive and determination Desire for personal and professional growth Valid state driver’s license and a clean driving record (if also delivering) Computer skills including Microsoft software and register skills Ability to lift, carry and/or push objects weighing up to 50 lbs. Ability to stand, bend, reach and scoop throughout assigned shift