Our client, a family owned business who is still serving Savannah after 60 years in the waste industry, is seeking a Business Office Operations Assistant. Our client is small enough to provide the service customers want, and large enough to handle residential, commercial, and roll-off waste.
If you are someone who enjoys interacting with drivers, customers, and working for a family owned business, this may the perfect opportunity. The position is in Savannah Georgia and hours are M-F 8:30 to 5:00 pm.
Essential Duties and Responsibilities
Responsible for billing of customers
Dispatches drivers using information of customer needs, driver’s locations and loads, and daily factors to balance cost and efficiency
Entering daily tickets
Assigns routes and service tickets to appropriate Drivers throughout the day and for the next day
Handles incoming calls and e-mails from Operations, Customer Service and Sales department
Initiates outbound calls to customers while drivers are on-site, resolving pick-up and other issues.
Proactively troubleshoots and resolves potential delivery and service issues before they result in service interruptions
1- 2 years of and customer service experience
Computer skills with ability to handle multiple programs and systems
Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
Must have the desire and ability to learn proprietary software applications
Must have proficiency using Microsoft Office specifically Outlook and Excel
Ability to critically think
Experience in the waste industry preferred
HS Diploma or GED