Senior Living Advisor

  • Allegro Management Comp
  • Doral, FL, USA
  • Jun 18, 2020

Job Description

Our Company Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Georgia, and Missouri, with a home office in St. Louis, MO. Our Community Opening a 198 unit Independent Living community with luxury amenities in Doral, Florida. The Role The Senior Living Advisor is responsible for building and maintaining high occupancy levels at the Community. Areas of Responsibility Greet prospects, residents, vendors and visitors professionally and enthusiastically. Present the Community to prospects using relationship-based selling techniques. Properly account for hours worked by utilizing payroll software platform. Work scheduled hours, weekends and holidays so the Community has appropriate coverage. In conjunction with the Lead Senior Living Advisor (LSLA), assist in coordinating and providing ongoing training to Community associates in sales, customer service and first impressions. Every associate must be sales and customer service oriented. Coordinate with the LSLA to make personal visits to potential referral sources in the surrounding community and target market areas. Assist the LSLA in planning, hosting and attending scheduled marketing events. Responsible for taking inquiry calls and internet inquiries from families, prospects, and other referral sources. Utilize Company form and technique to facilitate appropriate discovery as a means to set appointments. Ensure that responses to inquiries are handled individually, timely and with personalized follow-up. Plan new resident events (i.e. new resident social, individual housewarming parties, meet and greet gathering). Set appointments with prospects and prior to day of appointment, confirm with follow-up call. Follow-up on missed appointments. Send thank you or personal note to all prospects who visit the Community. As requested by LSLA, perform daily inspection of models and weekly inspection of market-ready apartments and follow-up with housekeeping and maintenance departments as appropriate. Document prospect and referral interactions in the company approved database. Maintain knowledge of local competition. Advise LSLA of major market changes to competitive set. Participate in the development, review and modification of marketing and media plans. Prepare and assemble all documents necessary for reservations, move-ins, transfers and move-outs according to Company policies and procedures. Prior to move-in, schedule appointment with future resident or responsible party to sign all move-in documents and collect first month’s fee. Update apartment availability, hot prospect and wait list boards daily. In conjunction with the LSLA, keep the front desk and all departments informed of the move-in and move-out status of residents and all scheduled prospect visits. Attend and participate in training to develop relevant Sales & Marketing knowledge and skills. Contribute articles and ideas for monthly resident newsletter. Must know and follow all guidelines in the Vehicles policy. Attend and participate in all meetings and training as directed by Company policy and the LSLA. Provide services and interactions throughout the Community which delight residents, prospects, and the greater community, with inspired experiences which result in referrals and high occupancy. Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership and integrity, which include wearing proper attire and name tag when on duty. · Be watchful of signs that residents are not able to function independently or a change in resident’s behavior. Report all signs to the LSLA and/or Executive Director following the Company policies and procedures. Report any and all deferred maintenance, vandalism or hazardous situations to the LSLA as discovered and take appropriate action as necessary. Ensure understanding of and compliance with all regulations regarding residents’ rights. Maintain confidentiality of all pertinent resident, associate, Community or Company information deemed as such. Other duties as assigned. Special Requirements/Certifications: Must be a minimum of 18 years of age. Minimum of high school diploma or equivalent. Related four-year college degree or equivalent experience preferred. Minimum one (1) year experience in Sales, Geriatrics and/or other related background with a proven successful sales record. Experience in relationship-based sales of services or intangibles is a plus. Must possess high-energy/enthusiasm, be a self-starter, have excellent time management skills, a strong initiative, and superior verbal/public speaking skills Good working knowledge of Word, Excel, and experience working with a CRM is preferred. Must have a positive Criminal Background Screening. Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required. The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy. Must have a means of transportation. Must possess a valid driver’s license for the vehicle being operated. Must have an acceptable Department of Motor Vehicle (DMV) record; the record must be checked annually. Must be considered to be insurable by the Community’s automobile insurance carrier. Must not have the following: Driver’s license denied or revoked within the last three (3) years. Two (2) or more suspensions (with reinstatement), within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support. Any major DMV conviction in the last five (5) years. Major convictions include, but are not limited to: DUI, DWI, speeding in excess of 25 mph, reckless driving, careless driving, vehicular homicide, manslaughter, or any conviction punishable by incarceration. Two (2) or more at fault accidents within the last three (3) years. Three (3) or more moving violations within the last five (5) years. Must be able to pass a driving safety test while driving the Community vehicle. Must be at least twenty-one (21) years of age but not more than seventy (70) years of age. If over 70 years of age, the driver must provide documentation from their primary care physician that they are capable of operating the assigned vehicle. This documentation must be renewed every year. Physical/Sensory Requirements (with or without reasonable accommodation): Able to lift and carry up to 30 pounds; Able to walk, reach, sit, stoop, kneel, crouch, crawl an d stand for long periods of time; Able to grasp, with fine hand coordination; Able to push and pull; Able to distinguish smells, tastes and temperatures; Vision must be correctable to 20/20; Able to read and write; Able to communicate with residents, families and associates; Able to remain calm under stressful conditions; Able to hear and respond to emergency and resident call systems. Allegro Senior Living offers a wide variety of competitive benefit options to meet the needs of each associate. Allegro is an EOE-(Equal Opportunity Employer) and drug-free workplace.