Inside Sales Customer Service Specialist

  • Nestle Waters North America
  • Raynham, MA, USA
  • Apr 27, 2021

Job Description

As the nation’s leading bottled water company, Nestlé Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed. Nestlé Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by Nestlé. Whichever one of these areas you choose to join, you’ll find yourself collaborating with a highly talented team on work that’s challenging, engaging and incredibly rewarding. You’ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers. We are currently looking for an Inside Sales Customer Service Specialist to join our ReadyRefresh by Nestle Enterprise Support Center Team in Raynham, MA. This role is critical role in achieving sales targets, ensuring customer satisfaction, and helping to grow the ReadyRefresh by Nestlé business. If you have a passion for sales and customer service, are results driven, and have strong problem solving skills, this may be the position for you - This is a great opportunity to work for the nation’s leading bottled water company! Reporting Location: Raynham, MA Schedule/Hours of shifts: Monday – Friday (No Weekends!) 8 am to 5 pm (overtime required per business needs) Compensation: $20.00 per hour (overtime after 40 hours) paid bi-weekly $500.00 per month bonus opportunity (based on performance) Excellent Nestle Waters North America Benefits: Medical, dental, vision, prescription, life insurance, short-term and long term disability, 401(k) with company match, profit sharing, tuition reimbursement, paid vacation, paid time off and much more! What you’ll do daily: Manage relationships with our ReadyRefresh customer accounts (typically “B” and “C” class accounts) Execute sales strategies defined by Enterprise Support Center Leader Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Sell-in new items, pricing, promotional programs, merchandising (POS and equipment), activities and programs Field customer calls, and find the appropriate channel through which to address the customer inquiry Maintain high levels of customer satisfaction Collaborate with peers and other Nestlé operating companies to execute joint customer efforts and satisfaction What you need to have: 3 years’ experience in sales and/or customer service roles High School Diploma/GED or equivalent work experience Lead generation experience Experience managing customer relationships, including negotiations MS Office (intermediate Excel level) and CRM sales program experience Excellent written and verbal communication skills Proven track record of consistently growing customer accounts Be a "Team player” - have a demonstrated track record of collaboration of working with others to solve difficult problems and drive business improvement To our veterans and separated service members: you are at the forefront of our minds as we recruit top talent to join Nestlé. The skills that you have gained while serving our country, such as adaptability, agility, and leadership, are aligned with the skills that we look for when we think about what success looks like at Nestle. We hope that you will consider sharing in our mission and purpose to enhance quality of life and contribute to a healthier future. Nestlé Waters North America is the nation’s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestlé Pure Life, S. Pellegrino, Perrier and Acqua Panna. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestlé Waters? The Nestlé Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.