Field Support Representative-Computer Systems and Networking

  • IDEXX
  • Atlanta, GA, USA
  • May 17, 2020

Job Description

Atlanta West, GA Support Job available in 3 locations Virtual Illinois Atlanta West, GA Houston, TX Field Support Representative-Veterinary Software and Services (VSS) Systems A day in the life of a VSS Systems FSR: As a Field Support Representative (“FSR”) you would be responsible for educating our customers on our products and services and building strong customer relationships. You will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Systems: IDEXX Practice Management Systems, Computer, networking hardware, and all associated VSS products. You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. The Field Support Representative positions are field-based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. What’s in it for you? The Field Support Representative position is a career opportunity that utilizes your technical experience and skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. You would work for a Company that is committed to your success, invested in each employee and cares about your well-being and work-life balance. What can you expect? You can expect to have a dynamic and exciting career with IDEXX. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. What do you need to succeed? Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times but it really is fun and our team is amazing! You would get to visit some amazing towns and places as you work. To be successful in this role you will need to possess a minimum of three (3) years computer and network troubleshooting experience. Effectively communicate and collaborate with customers, management, and peers is a must. You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. You must be comfortable working at a veterinary clinic and being around animals. REQUIRED SKILLS AND ABILITIES: Detailed knowledge and understanding in the following areas: Wired and Wireless LAN computer networks, WAN technology, and VPN’s Servers, workstations, switches, routers, laptops, tablets and associated computer hardware, operating systems, digital radiology systems, backups, peripherals and other components. Functional understanding of Active Directory and other server roles, group policies, Microsoft Office, and RDP Shift info/travelling: Weekend hours and weekday overtime may be required. Overnight travel required. Requires up to 75% National travel, both Air and Car travel Valid Driver’s License required Ideal candidate home location: Atlanta, GA, Chicago, IL or Houston, TX Call to action: Are you ready? If you are looking for a challenging opportunity that unleashes creativity, energy and offers opportunities for unmatched personal growth, we want to hear from you! We offer a fully loaded and highly competitive compensation and benefits plan for our employees. EOE/Minority/Female/Disabled/Veteran