Field Support Associate

  • Waterstone Mortgage Corporation
  • Pewaukee, WI, USA
  • Jul 02, 2021

Job Description

Start or continue to build your career with a top ranked mortgage company! Waterstone Mortgage was recently named the #2 Best Company to Work For by Mortgage Executive Magazine! Our company culture is second to none; to learn more about our exceptional work/life balance and employee engagement, visit GlassDoor. We pride ourselves on offering a full benefits package, including competitive pay, 401k match and PTO. This individual is an entry-level support associate responsible for assisting the field in day to day branch activity. Additionally, this individual is responsible for assisting the Sales Management Team with day to day operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as a first level contact for Branch Managers and field personnel. Support with the onboarding of new branches. Assist with the coordination of lease agreements and MSA’s for branches sites. Support the maintenance of branch internet and intranet information and advise department heads of required updates. Assist with the execution of the Out of State Lending Policy. Assist with split commission and referral form process. Assist with the organization of branch documents. Assist with ServiceNow general field requests. Attend ongoing basic Encompass training. ESSENTIAL SKILLS AND ATTRIBUTES: Problem Solving Conflict Resolution Attentiveness Clear & Effective Communication Positive Attitude Time Management Multi-Tasking Organization Prioritization Adaptability Team Player Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC. Loan origination is defined as (1) taking a residential mortgage loan application; or (2) offering or negotiating terms of a residential mortgage loan for compensation or gain; (3) advertising or communicating to the public that you can perform loan origination services. Please see the Loan Originator Compensation Policy for more details on the definition of loan origination.


Preferred Experience in the mortgage industry is preferred.


Required High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.