Café Attendant- JW Marriott Savannah Plant Riverside District
The Kessler Collection
Savannah, GA, USA
Apr 27, 2021
The Starbucks Barista is responsible for providing guests with courteous, friendly, sincere, efficient and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond and Starbucks standards. The position is responsible for fulfilling orders and completing sales transactions within the Starbucks Café inside of the Hotel.
No Direct Reports
Essential Duties / Tasks / Responsibilities:
Guest Service – 70%
Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
Promptly and warmly greeting guests upon arrival.
Provide guests with courteous, friendly and efficient service.
Answer phones using appropriate verbiage.
Takes food and beverage orders.
Prepares all drink orders to Starbucks standards.
Prepares and serves food items.
Relays order to kitchen through POS.
Totals bill and accepts payment.
Execute all financial transactions according to departmental and company policy
Sidework – 30%
Maintains service and sanitation standards according to health code regulations.
Inventory and restock supplies as needed.
Maintain the daily operations of the cafe through the execution of daily sidework.
Keeps cafe clean and organized at all times.
Attend all required trainings and department meetings
Knowledge / Skills / Abilities (KSA’s):
Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
Ability to remain calm and well organized under pressure while working quickly.
Ability to prioritize and maintain multiple tables at a time.
Keeps emotions under control.
Ability to properly operate the telephone and all software used for the POS system.
Basic math skills; ability to make change.
Ability to respond promptly to customer needs.
Ability to communicate effectively with guests and Grand Performers
Must speak clearly and persuasively in positive or negative situations.
Proficient in Micros POS system
Adaptable to a changing work environment.
Local knowledge of the community ( attractions activities, etc.)
English language and professional communications skills are required.
Experience / Education / Certifications:
High School diploma – required
Hospitality or customer service experience - recommended
Work Environment / Physical Demands:
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standing during majority of shift- 100%
Regularly required to lift, reach with hands and arms, use fingers (keyboard etc.) to handle or feel. 100%
Lifting requirements of up to 20 pounds20%
Use of the telephone (hearing & speaking)10%
Working in café/kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required) 15%
Direct contact with guests, managers and employees. 100%
Occasional environmental exposures to cold, heat and water.25%