Field Service RepI SW

  • Varian Medical Systems
  • Boston, MA, USA
  • May 17, 2020

Job Description

When you join Varian, you’re joining an organization with nearly $3 billion in annual revenue, and more than 6,500 team members across more than 30 countries. You’ll be backed by a culture that is centered on fostering your creative potential, and experience the full support of an organization and leadership committed to inspiring you to do your best work. Bring your talent to a place where your work will help fight cancer. Join Varian’s Oncology Systems team, and the work you do can make a difference by helping to create a world without fear of cancer. We develop and manufacture products and solutions that innovate, support and streamline cancer-fighting solutions worldwide. Our teams have a common drive to help others, and a passion for excellence. Join Varian and add your talent to the fight against cancer. Job Description The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times. The Software FSR is responsible for troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support. Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position. ? Troubleshoot, diagnose and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines. ? Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls. Be able to assess urgency of customer request and follow-through to completion. ? Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives. ? Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels. ? Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures ? Develop and maintain strong customer relationships through the use of strong written and verbal communication skills. Job Requirements Minimum Required Skills and Knowledge ? Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field. ? Uses acquired job skills and company policies to complete assigned tasks ? Intermediate knowledge of Desktop computer hardware and operating systems. ? Basic knowledge of server hardware and operating systems. ? Fundamental knowledge of system network topologies and networking functionality. ? Capable of performing routine maintenance such as follow ups, PMIs and minor STBs Other Desired Skills and Knowledge ? Be able to interpret customer concerns and translate to Electronic Medical Records or Treatment Planning System issues. ? May be secondary on software accounts. ? Be able to file and follow up on CLT complaints. Required Certifications and Training ? May be in process of VMS certification testing. Applicable to the Oncology Systems business only: ? Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: o Proof of valid identification (photo, driver’s license, SSN) o Criminal background checks o Drug screens o Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) o Annual TB testing o Healthcare trainings Experience Level with Business Tools ? Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. ? Experience with SAP or equivalent ERP product and productivity software desired. ? Minimum: HS Degree or Equivalent ? Preferred: Associates degree, technical /vocational training or IT industry certification and < 2 years of practical field experience Become part of our team At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration. Our technologies touch millions of lives every day, and this inspires us to do our best work – every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives. You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives. Someone, somewhere, will be glad you did. Business Unit Name Oncology Systems (ONCG) Location-State Massachusetts Auto req ID 16136BR Job Type Regular Full-Time EEO Policy All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.