Reports to: VP Sales
Location: Centerville, MA
Territory: U.S. and Canada
Position Summary: Contribute to the success of mTuitive by responding to inquiries and executing outbound calls to targeted prospects and those who have requested assistance by phone, fax or e-mail, and qualify them to create sales appointments and opportunities for our salespeople.
Product Description: mTuitive develops software and hardware solutions or pathology, surgery and oncology departments. The College of American Pathologists partnered with mTuitive to create CAP eFRM™ to solve issues of maintaining ongoing complying with the CAP Cancer Protocols - for any pathology system. Our product line extends to Quality Management in the lab and Automation of slide and specimen handling.
Responsible for executing calling campaigns and making requested number of daily outbound calls as well as processing leads received through the mTuitive web site, sales hotline, conferences or other sources as requested by management. This includes responding to the leads according to parameters established by mTuitive, and within the established timeframe. As part of that process, proactively make recommendations to management on how to improve the process for our appointment setting and sales efforts.
Set appointments and obtain all relevant information about the institution and attendees (conferences). Communicate with the appropriate Salespeople using established processes. Enter all information and follow-up details into Salesforce.com. Probe beyond the surface level, if possible, to get details about the potential customer’s motivations and business problems, while responding to their requests for verbal and printed information. The absolute goal is to schedule an appointment for further conversation.
Accurately and efficiently enter information into Salesforce.com in compliance with all established guidelines. Inputting sales conversation details and contact information updates must be accomplished while maintaining maximum availability to making outbound calls and having conversations with prospective buyers.
Work with the VP Sales to successfully complete training activities designed to seek and gain knowledge of mTuitive, their services, applications, the medical industry, sales skills, and the infrastructure and sales process of mTuitive. This acquired knowledge is to be integrated and consistently demonstrated in the daily execution of assigned tasks.
Aggressively seek methods for organizing and accessing reference materials in order to provide customers and sales with accurate information in a prompt and efficient manner.
Aggressively manage competing responsibilities to maximize time available to making calls.
Perform mid to upper-level outbound call campaigns designed to qualify sales opportunities, assist in collection of materials, and support sales.
Provide feedback to management concerning information gleaned from potential customers about campaigns including reactions to content, confusion about the offering, and trends observed such as buying patterns. Also, provide feedback about the BDR position, processes and any possible improvements for performance.
Other duties may be assigned.
Position Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Prior experience in a sales-related position; or a Bachelor's Degree (B. A.); or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES: Working knowledge of email, sales force automation systems, word processor and spreadsheet programs (i.e. Excel, Word and PowerPoint). Effective interpersonal and communication (oral and written) skills required.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use all motor skills along with listening and speaking skills. Specific vision abilities required by this job include close vision.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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mTuitive, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, mTuitive, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.mTuitive, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of mTuitive, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.