Our vision at OpenEdge is to help software developers and businesses succeed by delivering secure and personalized payment solutions. As the integrated technologies division of Global Payments, we are on the cusp of payments innovation – adapting, scaling and simplifying how payments are processed, across platforms and points-of-interaction, in an increasingly complex landscape. OpenEdge serves more than 2,000 technology partners across 60 industry verticals throughout the U.S. and Canada.
The Sr Manager, Partner Management will play a vital role within the OpenEdge sales organization and specifically within the partner management team. This role will be responsible for the leadership of the partner management team. In addition, they will be responsible for creating and analyzing reports to gain efficiency in the partner management team. This role will also provide process improvement ideas along with implementing those ideas.
Reporting and analytics for the SPM Team
Create and maintain reporting to measure close ratio, SPM efficiency, other KPI’s
Reporting and analytics for PM Team
Develop and plan initiatives to maintain and grow unmanaged partners
Identify process improvements and create measurements to track progress
Manage a Team of Partner Management Reps
Develop Partner Support Representatives
Ensure proper utilization of company supplied sales tools (ex: SalesForce)
Create, Monitor and enforce compliance with KPI’s, baselines and company policies and procedures.
Promote interdepartmental cooperation and collaboration between the SPM team and cross functional groups.
Manage schedule, time off requests, and timecards
Identify ways to improve/utilize team effectively related to process improvement
Secondary help for SPM's
Provide Back-up support to SPM's
Represent OpenEdge at Trade shows as necessary
Other Duties as Assigned by Manager
Ad Hoc requests to support the SPM team
Work with SPMs to design, deploy, execute and measure partner strategies
Ongoing interaction between sales disciplines to improve operations
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.