Sr Manager, Partner Management

  • Heartland
  • Lindon, UT, USA
  • May 28, 2021

Job Description

Summary: Our vision at OpenEdge is to help software developers and businesses succeed by delivering secure and personalized payment solutions. As the integrated technologies division of Global Payments, we are on the cusp of payments innovation – adapting, scaling and simplifying how payments are processed, across platforms and points-of-interaction, in an increasingly complex landscape. OpenEdge serves more than 2,000 technology partners across 60 industry verticals throughout the U.S. and Canada. The Sr Manager, Partner Management will play a vital role within the OpenEdge sales organization and specifically within the partner management team. This role will be responsible for the leadership of the partner management team. In addition, they will be responsible for creating and analyzing reports to gain efficiency in the partner management team. This role will also provide process improvement ideas along with implementing those ideas. Job Details: Responsibilities Reporting and analytics for the SPM Team Create and maintain reporting to measure close ratio, SPM efficiency, other KPI’s Reporting and analytics for PM Team Develop and plan initiatives to maintain and grow unmanaged partners Identify process improvements and create measurements to track progress Manage a Team of Partner Management Reps Develop Partner Support Representatives Ensure proper utilization of company supplied sales tools (ex: SalesForce) Create, Monitor and enforce compliance with KPI’s, baselines and company policies and procedures. Promote interdepartmental cooperation and collaboration between the SPM team and cross functional groups. Manage schedule, time off requests, and timecards Identify ways to improve/utilize team effectively related to process improvement Secondary help for SPM's Provide Back-up support to SPM's Represent OpenEdge at Trade shows as necessary Other Duties as Assigned by Manager Ad Hoc requests to support the SPM team Work with SPMs to design, deploy, execute and measure partner strategies Ongoing interaction between sales disciplines to improve operations Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.