Administrative Assistant

  • Boston Orthotics & Prosthetics
  • Mountainside, NJ 07092, USA
  • May 28, 2021

Job Description

About Boston Orthotics & Prosthetics: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. Boston O&P Vision: To be recognized as the premier provider of pediatric orthotic and prosthetic services and products in the United States. Core Values: Boston O&P embraces lean culture, demonstrated by our core values: o Truth and Transparency o Accountability o Standardization of Process o Engagement and Commitment o Contribution to Sales Growth and Education Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable to provide only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves. Position Description: Our Administrative Assistants are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Administrative Assistant will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines. Core Responsibilities: Customer Service: ? Greeting patients ? Checking patients in and out ? Multi-line phone coverage ? Liaison for referring physicians/groups ? Patient registration ? Detail oriented ? Able to provide general company and services information ? Good verbal and written communication skills ? Compassionate, efficient and professional Administrative: ? Verify patient insurance and initiate prior authorizations ? Collect patient balances ? Coordinate with referral sources to obtain physician schedules ? General chart maintenance using Athena software ? Scan and upload documents to electronic chart ? Ordering of devices through NetSuite software ? Support the clinic staff and office flow ? Chart checks for fitting appointments using the standard checklist form ? Work closely with billing team to ensure all documentation for claims are uploaded ? General office organization ? Following standard processes ? Ability to multi-task ? Adaptable to a dynamic environment ? Exceptional computer skills ? Maintain HIPAA compliance Schedule Maintenance: ? Review patient no shows daily: Call, document, and reschedule appointments ? Schedule appointments for new appointments ? Coordinate follow up appointments with physicians Education/Experience: High School or Associate Degree; related experience and/or training. Requirements: ? Entry Level - experience in a healthcare environment a plus ? Computer competency skills (Excel, Word, Outlook) ? Excellent organization and communication skills ? Ability to manage multiple tasks ? Excellent customer service skills ? Professional phone manner ? Ability to work well with others Entry level - experience working in a healthcare environment a plus Computer competency skills (Excel, Word, Outlook) Excellent organization and communication skills Ability to manage multiple tasks Excellent customer service skills Professional phone manner Ability to work well with others