Thrifty Express Customer Service Rep - FT - SeaTac Airport
Dollar Thrifty Automotive Group, Inc.
SeaTac, WA, USA
Jul 02, 2021
Responsible for processing car rental transactions for Express customers, utilizing approved sales techniques to offer and sell incremental car rental products, and providing customer service with the car rental experience.
Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system.
Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed.
Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges.
Instruct customers on how to update their profiles.
Organize and maintain cleanliness of rental office/cashier booth area.
Enter and maintain information in location logs, as required.
Knowledge and skill in the operation of car rental software and hardware
Knowledge of car rental operations
Ability to manage stressful and unusual situations while maintaining good customer relations
Good organizational skills with the ability to write clearly and concisely
Ability to speak and understand English
Car rental product knowledge and ability to use effective and approved sales techniques, as required
Ability to type and perform accurate data entry
Ability to process all paper according to policies and procedures
High School Diploma or Equivalent
Prefer 9 to 12 months car rental or sales experience
Valid driver's license as required by state.
Special Job Dimensions:
Varied hours. Job involves a high level of customer contact, occasionally dealing with disagreeable or irate customers
Dollar Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Dollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.