Shift Lead

  • Jamba Juice | Vitaligent
  • Woodland, CA, USA
  • Sep 02, 2021

Job Description

Title: Shift Lead Department: Operations Reporting Relationship: General Manager (GM) Primary Role: A Shift Lead is responsible for supporting the overall shift operations, sales performance, and execution of brand excellence in a store. Shift Leads typically oversee a staff of 1 to 8 team members and carry out supervisory responsibilities consistent with Vitaligent policies, procedures, and legal requirements. Essential Functions: General: Leads shifts while acting as manager in charge of store. Deploys and organizes team members as required to meet business demands. Coaches and directs team members. Leads team in execution of Vitaligent standards. Trains new team members as required. Provides input to GM regarding team member performance. Works the line. Performs all tasks related to Vitaligent operational standards. Effectively acts as a role model at each station in the store. This position is eligible for the Shift Lead retention program. See current policy for details. Customer Service: Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service. Ensures store has adequate shift coverage at all times, while adhering to scheduling and labor guidelines. Supports the training of team members to successfully handle service issues and intervenes when necessary. Motivates and mentors team members on providing guests with product suggestions and information. Educates and engages the community and store guests on all products and services. Operations: Shift readiness. Evaluates staffing and food pars to ensure a great guest service experience during each shift. Hands off shift to next manager in charge or ensures the store is closed properly for next day’s opening team. Opens and/or closes store as required. Performs all safety and security tasks as required to open and close the store. Observes the “five-minute rule” of opening the store five minutes early and closing the store five minutes late. Administrative functions. Performs all cash handling requirements of a manager in charge including close-outs, safe accountability, and cash drops. Conducts inventories and processes orders as directed. Adheres to all company policies and procedures. Essential Skills: Resilient and Adaptable: reacts to change, ambiguity, and uncertainty with openness and confidence; leads swiftly and effectively. Demonstrates Accountability: accepts responsibility for one’s own performance/actions: follows through on commitments with a sense of urgency. Communicates Effectively. Drives for Results. Serves and Inspires Others: Inspires others to excel; rewards and recognizes great performance. Requirements: Must be at least 18 years of age. Current Vitaligent team member or commensurate food/retail service experience. Computer skills including some Microsoft software and register skills. Must be able to work a variable of shifts (openings, mid-day shifts, and closing) from week-to-week. Able to lift 40 pounds regularly throughout shifts. Embodies Vitaligent culture & values – will make a good representative of the Vitaligent Brand and provide a safe environment for our guests and team members. This is a part time, hourly position that is eligible for overtime. Specific availability requirements will vary from store to store. Job Conditions: Work Environment: This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions; as well as contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, etc. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is regularly required to talk, hear, and stand. The employee is frequently required to reach, bend, stoop, scoop, pour, carry, push, and lift objects up to 40lbs. There is substantial repetitive motion of the wrists, hands, and fingers. Must be able to maneuver in walk-in coolers and freezers. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Brand: Jamba Juice Address: 1897 East Gibson Rd Ste E Woodland, CA - 95776 Property Description: Gibson PlazaWoodland Property Number: 622