Member Services Representative

  • Crunch Fitness - SW Florida
  • Pembroke Pines, FL, USA
  • Sep 02, 2021

Job Description

Reports to:



Fluent in English Proficient reading and writing skills Computer Skills

Special Skills:

Strong customer service skills


Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any messages on club software at member check-in Answer phones in courteous, helpful, professional manner Communicate special events to members and guests Maintain an atmosphere, which makes members feel welcome Facilitate all member requests or forward to a manager Maintain professional disposition at all times Sell retail products Schedule member services: tanning, etc Facilitate payment of member services in accordance with company procedures Know club facility, services, and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Opening and closing duties


Monthly or Weekly Department Meetings Employee Training Meetings