Customer Experience & Supply Specialist - TourGuide Solutions

  • Pewaukee, WI, USA
  • Jul 02, 2021

Job Description

Picture this: A request comes in via website from a high-end customer looking for hundreds of audio headsets. We rely on you to have an organized fulfillment space to be able to act fast with quality to make it happen. You gather the details from our sales team, stage the equipment, program headset groups per the specifications, order any additional parts and make sure the shipment is fully coordinated to meet the customer’s quality standards and critical deadlines. Does this energize you? If yes, read on! Job Summary: A self-starter who is responsible for the inventory for a growing, fast-paced e-commerce business. You are a high-energy, team player that is used to wearing many hats. Your high detail makes you a great candidate to manage communication with the sales team, inventory, process improvement, purchasing, receiving and fulfillment of equipment for our purchase and rental clients. TourGuide Solutions works with some of the largest organizations across North America and provides audio headset equipment for facility tours, large trade shows and events. The success of our business relies on customer satisfaction, and we need you to share our passion for getting equipment into our customers’ hands to help them be successful. We are growing and so will you. Future growth opportunities and developing our employees is important to us as a 100% employee-owned company. Get even more hands on as you become more experienced with process improvement, process documentation, higher-level admin and customer support, and managing our Net Promoter Score. Unique Onboarding Experience: Receive on-the-job training in Brookfield offices with our current shipping and sales team. Work with the team to get involved in the creation stages of taking TourGuide’s fulfillment operations to the next level. Develop and input the digital order process with remote employees and partners. Implement best practices to create efficient, problem-solving and continuous improvement processes. Essential Duties and Responsibilities: Order Processing Work with the sales team to gather and complete purchase and rental order details and specifications. Update CRM and accounting system with order information. Inventory and Fulfillment Management Responsible for the direction and coordination of all fulfillment activities for our purchase and rental clients. Communicating inventory needs to internal and manufacturing partners. Manages and maintains inventory for fulfilling orders in an extremely time-sensitive industry. Manages repair program with our vendors. Rental Program Management Manages rental equipment, including preparation and return of equipment to inventory. Responsible for the testing, labeling and sanitizing of equipment. Direct temporary employees for fulfillment of large events. Works directly with the team to verify rentals meet quality performance standards by using the company’s 7-Step Quality Control Process that promises our customers service, equipment and delivery accuracy. Program Purchases equipment from vendors according to specifications from sales team and customers. Receiving Receives equipment into software system in a timely matter. Education/Skills/Experience: Required 3-5 Years of office, inventory, purchasing and receiving experience. A high degree of reliability, honesty and integrity. Demonstrated ability to work in a fast pace environment. Strong organizational skills with strong attention to detail. Team player and ability to collaborate with various levels of employees and work teams. Microsoft suite and computer skill proficiency. Preferred: N/A Physical Requirements: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed. TourGuide Solutions is an Equal Opportunity Employer

Company Name

TourGuide Solutions