Director, Sales Operations

  • Cleveland, OH, USA
  • Apr 27, 2021

Job Description

The Director of Sales Operations will oversee OnShift’s Sales Operations function. They will work with the Sales and Finance departments to develop and administer the company’s sales pipeline and revenue forecast, while maintaining strong relationships with sales leadership and field sales personnel to ensure timely, accurate updates to account and opportunity data. The individual in this role will also be responsible for leveraging available systems and data to continuously provide the organization with a detailed understanding of the pipeline, deal flow, win-loss statistics and other valuable business metrics. This position will work extensively with the company’s Senior Management team and with other cross-functional groups. A DAY IN THE LIFE Leads and drives the company’s Sales Operations function Manages and builds a team with strong business analytics and process management capabilities Creates revenue projections for the company, determining sales efficiency analysis, by team and individual; maintains dashboards, forecasts and reporting Identifies and tracks sales organization KPIs and benchmarks Collaborates with executives and Sales management to ensure timely, appropriate implementation of sales processes to drive corporate initiatives and sales results Builds and maintains strong business relationships with field sales team and educate field sales organization on company initiatives as they pertain to sales operations Identifies tools, processes, and technologies to enhance sales force effectiveness and productivity, and mobilizes appropriate support functions for necessary completion Leads new hire on-boarding process for sales organization Develops relationships with supporting departments to fully understand business processes, analysis, and solutions design Leads maintenance and updating of CRM (SFDC) data quality Works with Sales leadership to design, implement, and monitor territory, account, and opportunity plans Manages account and opportunity ownership assignments within SFDC Implements, manages and updates the pricebook and quoting tool within SFDC Monitors accuracy of quotes with associated opportunities Monitors MSA terms and conditions and accuracy to accurately predict revenue recognition Implements best practices across the organization to provide common reporting Creates and implements sales productivity tools, ensures adoption and compliance DO YOU HAVE WHAT IT TAKES? At least 5 years of Sales Operations leadership experience in a software company Business analysis experience including implementation, tracking, problem solving, and conflict resolution Experience working with Desire to work effectively in fast-paced sales environment Ability to develop, monitor, and continuously suggest business process improvements Experience in leading change and managing teams Strong decision making skills, and “systematic” mindset Proficiency with Microsoft Office Strong work ethic Internal customer service and support oriented SAAS and healthcare industry experience (preferred) Familiarity with Insight Squared (a plus) EEO STATEMENT We believe in equal employment and advancement opportunities for all people, based on ability, potential and record of accomplishment.

Company Name

OnShift, Inc