Front Desk Spa Supervisor

  • Trilogy Spa Properties, LLC
  • Williamsburg, VA, USA
  • Nov 10, 2019

Job Description

We are looking to hire a Front Desk Spa Supervisor for the beautiful Spa of Colonial Williamsburg. This spa is a hidden oasis just outside of Williamsburg’s historic district. Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric and performance optimized branded spas in the hospitality industry. We currently operate spas in New York, Los Angeles, Las Vegas, Scottsdale, Puerto Rico, Colonial Williamsburg, and Baltimore, where there is enormous opportunity for growth for passionate individuals. Trilogy creates environments where real spa entrepreneurs want to apply their craft. Our commitment is to help you fulfill your dreams and reach your goals. The ideal candidate desires to be a Partner at Trilogy, not merely an employee. We are seeking someone who wants to make a difference in the lives of our Guests, hotel Partners and owners. If you are driven to succeed and proud to serve others, we want you as part of our team. The Front Desk Spa Supervisor will be responsible for providing guests with comprehensive and professional conduct. Must have excellent communication skills, problem solving skills and maintain a high level of customer service standards. Must have the ability to deal effectively with guests while maintaining the highest level of professionalism at all times. Responsible for assisting Spa Management with training, product inventory, scheduling, and financial reporting. Responsibilities: Provide guests with a thorough and knowledgeable understanding of spa services. Assists Spa Director in conducting performance evaluations for all staff after 90 days and yearly thereafter. Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms. Conducts daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Assistant Spa Director. Responsible for the day-to-day spa operation duties to include opening and closing, cash handling procedures, and general facility maintenance. Assist Spa Director in ensuring all monthly sales goals are being achieved. Demonstrate respect, sensitivity and concern for guest’s needs and concerns with a professional and pleasant manner. Provide spa guests with a tour of spa facilities, when needed. Interact cooperatively with, and with consideration towards, guest and co-workers. Anticipate guest’s needs and adhere to Colonial Williamsburg and TRILOGY’s standards for guest service, including FORBES 5 Star Standards. Diffuse guest challenges and communicates guest problems or complaints to the Spa Manager on Duty in a timely fashion. Manage all front desk incentives. Trains and ensures all Front Desk staff deliver exceptional service, offering corrective counseling, when needed. Ensure Front Desk staff are monitored and informed of treatments, groups, and other promotions. Ensure all protocols are adhered to. Act as leader for Service Providers and work with Spa Director to enforce service standards, SOP’s, and conduct disciplinary actions, as needed. Assist Spa Management with Service Provider schedules, as needed. Assist Spa Director in ensuring that technician licenses are up to date and renewed, as needed. Responsible for quarterly meetings of their department. Provide communication channel from Spa Management to their team. Assist with scheduling and rotation of duties. Communicates any maintenance/general cleanliness issues to Spa Manager on Duty. Requirements: Must have at least 3 years of Supervisor experience. Candidates must be authorized to work in the US. Must be able to stand for long periods of time. Must have a flexible schedule, including days, nights, holidays, and weekends. Must have excellent communication skills, both written and verbal. Must be organized, timely and detailed-oriented. Basic Computer software skills, Booker preferred.