Account Coordinator

  • MBX Systems
  • Libertyville, IL, USA
  • Sep 02, 2021

Job Description

Do you excel at customer account administration and possess the communications skills required to help maintain strong customer relationships? MBX is looking for an Account Coordinator to support an assigned Account Manager and customer base to join our successful sales team. The ideal candidate has experience performing a variety of sales administration and operational responsibilities that deliver a quality customer experience. Working with an established account base, you will be responsible for assisting account and sales management with daily administrative responsibilities that are executed at a level of competency to help grow customer relationships. You’ll also need to possess exceptional organizational and communication skills to follow up with internal teams for timely completion of customer requirements. Success in this role is critical to maintaining the Account Management team’s 97% customer retention rate. What you’ll do MBX Account Coordinators are the right arm of their Account Manager, helping to fulfill hardware responsibilities for some of the world’s largest and most successful technology developers, from streaming media to cybersecurity to video surveillance to flight simulation and more. Own the order entry and order management process for assigned customers Own the quote entry and quote management process for assigned customers Answer incoming sales phone calls and routine customer emails Work with the Warehouse team to ensure items are picked for booked orders Follow up on open orders in production to ensure completion for on-time shipping Communicate delays due to supply chain or production issues when necessary Follow up on applicable engineering requests and ensure the Engineering team has comprehensive information to complete requests Be knowledgeable about larger customers to stand in for Account Manager when necessary Work closely with the Account Manager to execute your account base’s strategic account plan Assist in managing changes to customers’ Bill of Materials What would make you a strong fit Experience with customer account administration Adept at working with a variety of technology applications Ability to prioritize and handle multiple projects High level of attention to detail Exceptional organizational skills Excellent written and verbal communication skills Why you’ll love working at MBX You will join a positive, fun and supportive atmosphere You will work in a relaxed environment with a heavy emphasis on employee happiness We have a history of promoting from within - you have opportunities to grow within the company We crave knowledge and value ongoing learning and education We are a driven, creative and energetic group We invest substantially in technology and implement the best tools to foster innovation You will get direct feedback on your work and know what a difference you are making Your voice and opinions will matter A little about us Everything we do at MBX stems from our passion to help successful tech companies simplify the process of bringing their products to market on hardware. You’ll find MBX-built products branded with our customers’ names around the world, in places like the White House, Disney World, and ESPN, to data centers around the globe streaming movies and shows to your phones, laptops, and TVs (but those names are a well-guarded secret). We strive to hire bright, curious people with a fascination for technology to help us bring together every complex facet of delivering our customers’ hardware. Whether your forte is engineering, software development, manufacturing, or another role that supports the business, the common denominator is that we all put customers at the center of our universe. We hire diverse, yet like-minded, individuals who can share our passions and model our habits to exceeded customer expectations. A little more about us (if you care to keep reading) Our coming of age story is pretty unique. The company started in a four-wall storefront in 1995 in suburban Chicago selling computer components to consumers from a catalog. We were wildly successful, even winning awards because people liked doing business with us. From there we expanded into building complete computing systems, and we kept growing - and moving - and expanding, until finally in 2012, we landed in Libertyville, IL, in an 84,000 square foot facility only about a half hour east of where we started. While we don’t build computers for consumers anymore, two things haven’t changed: hardware still runs through our veins and people still like doing business with us. Today we work with some of the largest technology companies in the world who deploy hardware-based products in some way, shape, or form. We operate other locations, too: a manufacturing and logistics facility in the EU - MBX Netherlands, and a regional sales and engineering office in San Jose, CA, plus stocking, logistics, and support services around the globe. We’ve won around 20 awards within the last decade for the kinds of things that our customers and employees value most: operational excellence, impeccable quality, a great company culture, maintaining a top workplace, and providing a world-class customer experience. Want to hear what our employees say? MBX Systems is an Equal Opportunity Employer