Customer Service Representative

  • Zimmerman Plumbing, Heating, and Air Conditioning
  • Mechanicsburg, PA, USA
  • Mar 27, 2021

Job Description

Can you believe the back to school and end of summer sales that the stores are already advertising? With the end of the summer season, maybe you can sense that you too are headed for a change. Perhaps you are feeling that it is time for you seek a shift in your career, or even seek a new one. Why don’t you take a nudge from the kids that are returning to school to gain knowledge, and prepare for a bright future? You should consider doing the same. Zimmerman Plumbing, Heating & AC is growing and needs an Customer Service Representative/Dispatcher to meet the expectations of the clients we are attracting. Are you up to joining a forward thinking and innovative company? Our client has lofty standards for us, and we have high standards for our team members. We are willing to develop the right applicants into Champions with training, coaching and mentoring. Let’s get the process started by applying for your future at the link below. We are an Equal Opportunity Employer and all inquiries are kept confidential. To apply for: Customer Service Representative/Dispatcher@ Zimmerman Plumbing, Heating & AC Click Below Position Purpose (Summary) The function of this position is to: Schedule and book the service or sales appointments when clients and prospect call. Develop profitable sales and acquire customers through our established sales and marketing program. Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as requested. To dispatch, manage and allocate resources to meet the expectations of our clients Develop self-generated leads through networking, data mining (from existing client records) and referral generation from previous clients. Customer Service Representative/Dispatcher’s Responsibilities/Duties/Functions/Tasks Answer the phone quickly and professionally. Call customers to confirm maintenance appointments and schedule as necessary. Work closely with service dispatch to coordinate scheduling. Sell new service agreements and renew existing service agreements. Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals. Receive, record and maintain sales lead information, set appointments as necessary. Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate. Ensure the accurate capture, data entry and maintenance of customer information. Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up. Be familiar with our company, products, and services so many questions can be answered without consulting others. Alert managers quickly to significant customer issues, serving as a champion of the customers to our company. Perform dispatching and scheduling of service technicians and other resources. Win the confidence of new clients when they call for service or repairs. Schedule the client appointment and assign/match qualified staff to perform the work. Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management. Follow-up on all leads, proposal, and potential sales until closed or lost Track lost sales Update the Customer Relationship Management (CRM) system for each interaction. Perform customer satisfaction calls after each visit. Ask for referrals and inform client where and how to make them. Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site. Continuously improve knowledge of HVAC work, and in particular how Zimmerman Plumbing, Heating & AC operates to benefit the customer. Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals. Regularly review and monitor progress against goals, and seek assistance as needed. Communicate effectively with associates, superiors, vendors and customers. Possess superior interpersonal skills. Efficiently manage his/her time and schedules. Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email and text messaging. Must be capable of understanding client needs, and favorably influence their decision. Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees. Clean, neat and professional appearance. Other duties as assigned To apply for: Customer Service Representative/Dispatcher@ Zimmerman Plumbing, Heating & AC Click Below Keywords: Service, Dispatcher, Customer Service, Order taker, Telemarketing, Customer care representative, Service advisor, HVAC, Air Conditioning, Heating, Communicator, AC, Telephone operator, Serving: Mechanicsburg, PA