Customer Success Executive

  • Entelo
  • San Francisco, CA, USA
  • Mar 27, 2021

Job Description

Entelo is transforming the way companies hire. We leverage big data and predictive analytics to make recruiting better for candidates and recruiters alike. Using predictive algorithms, data-backed insights, and the single largest source of recruiting data, period, we've created a recruiting automation ( )platform to help companies recruit faster, smarter, and better. As a Customer Success Executive, you will be a trusted advisor to our enterprise customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. By engaging customers both strategically and tactically, you'll help drive user adoption and position customers to derive maximum ROI. You will also work closely with our product team and be a liaison between our enterprise accounts and help to directly influence product roadmap and strategy. What you'll be doing Conduct all post-sales activity for enterprise customers through strong relationship-building, product knowledge, planning and execution Build out Customer Success Plans that aligns products and services to customer goals and success criteria Monitor and drive account health and adoption with customers for overall success Increase customer retention by conducting regular check-in calls and performing monthly reviews Track accounts to identify churn risk and work proactively to eliminate that risk Work closely with Product and Engineering on identification/tracking of enhancement requests Serve as the voice of the customer and provide internal feedback on how we can better serve our customers Partner with Account Management team to identify and engage growth & expansion opportunities Your background Bachelor's degree 5+ years of experience in account management, sales and/or customer success, preferably with a SaaS company Or 5+ years of experience in management consulting within Human Capital Management, Change Management, or SaaS implementations Experience interfacing with senior level stakeholders You have previous HR/Recruitment industry experience You have strong written and verbal communication skills to be able to interface with both practitioners and champions/sponsors You have experience successfully managing large, complex, global customer engagements to completion and customer satisfaction Experience with Gainsight a plus High energy, self-starter who takes the initiative to get things done You are based in San Francisco Bay Area and able to work in our downtown San Francisco office At Entelo, perks mean so much more than free lunches and unlimited PTO (although we provide both!). We're committed to helping Entelopes grow; we offer opportunities for professional development and a generous learning and development stipend. Entelo is also committed to the community; we partner with impactful non-profits, volunteer regularly, and provide a charitable match. We perform at a high level, while respecting our teammates lives outside of work. We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. We've taken the White House Equal Pay Pledge and are committed to maintaining a welcoming and equitable environment.