Experienced Service Advisor

  • Lenoir City Chrysler Dodge Jeep Ram
  • Lenoir City, TN, USA
  • May 28, 2021

Job Description

Lenoir City Chrysler Dodge Jeep Ram has immediate opening for an Experienced Service Advisor Lenoir City CDJR is part of the Five Star Automotive Group. Founded in 1986, Five Star Automotive Group, located in middle Georgia, has matured into an enterprise with over 800 million dollars in annual revenue. Today, Five Star employs over 1,300 professionals in 4 states representing 18 of the world's top automotive brands. We are involved with every aspect of the retail automotive industry, working on the cutting-edge of technology to maintain leadership. We focus on developing and escalating the brightest stars to ensure future success. We are always looking for talented, self-motivated individuals to join our team. Benefits Medical, Dental & Vision Insurance 401K Plan + Match Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Saturday Lunches Family owned and operated Long term job security Health and wellness Long term job security Discounts on products and services Above average industry pay Responsibilities* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications* Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.