Enterprise Customer Success Manager

  • Seamless.AI
  • Columbus, OH, USA
  • Jul 23, 2020
Full time Sales

Job Description

The Opportunity As an Enterprise Customer Success Manager at Seamless, you will be responsible for monitoring and managing the health and success of our enterprise accounts, drive growth and product adoption across our customer base, and ensure retention of existing business. The Enterprise Customer Success Manager will be responsible for holding our customers accountable to attending regular strategy calls and business reviews, identifying and prospecting opportunities to grow account value, and serving as a direct through-line for feedback to our leadership team on the needs of our enterprise customers as it affects our product road-map. About Seamless Seamless delivers the world’s best sales leads. Through our product, we help sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and just won an award for Best Technology Company of the year in 2019 by NJTC. The Seamless Family We have an amazing culture and work environment across all departments including on the Enterprise Customer Success team! We thrive off of continuous feedback and do whatever it takes to help our team and customers be successful. You will grow as an individual, professionally, and be able to see and feel the impact you are making to the growth of Seamless every day. The Enterprise Customer Success Skill Set: Customer Success account management experience at a B2B SaaS company, preferably high transaction/sales. Proven experience growing, not just retaining, the revenue associated with enterprise customer accounts. Prior experience managing accounts at various sizes of adoption Experience partnering with product and development teams and subject matter experts, or working in a Scrum or Agile environment, is a plus. PM19 Pay, Perks & Such: At Seamless, we love to celebrate our diverse group of hardworking employees and it shows. We’re proud to say Seamless.AI was recognized as one of the Top Most Promising and Fastest Growing Start up by VentureOhio and received Tech Company of the year by NJTC. We pride ourselves on our collaborative culture that pervasive throughout every step of a Seamless employee’s journey. Starting with our interviews and continuing through Daily Standup sessions, collaboration is at the heart of working at Seamless. We offer a full slate of benefits including competitive salaries, world-class health benefits, paid time off, remote flexibility and numerous other benefits to improve company culture/morale. And… we offer some not-so-standard, extra-fun benefits, including learning & development programs to improve your skills, an office ping-pong table, pool table, arcade basketball, DJ booth, and of course, fully stocked fridges and free coffee. :) Take the chance to contribute to an upbeat, fully engaged culture that’s addicted to winning. We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us, and find out what the best work of your career could look like here at Seamless. Disclaimer: This is a full-time position that ideally would be located in our Columbus, Ohio office but for the right candidate we would be open to full US remote. We are open to assisting with relocation and willing to discuss for some positions. Visa Sponsorship is not included in our hiring package at this time. Applicants will need to be authorized to work in the US. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. No Recruiters. This is an internal position our internal team is hiring for.