Digital Technology Support Specialist

  • Benco Dental
  • Pittston, PA, USA
  • Oct 23, 2020

Job Description

Benco Dental, the nation's largest privately owned dental distributor, is seeking a Digital Technology Support Specialist to join its growing team! This role will provide technical support and assistance for 3D printers and scanners, digital imaging hardware and software, automation mills for medical products, computer hardware, as well as new and emerging dental technologies offered under the OneVisit brand to customers. This position provides support and education to customers and coordinates with outside vendors for additional support when necessary. This position also partners with Field Support Technicians to assist with onsite implementation of products under the OneVisit brand. Duties and Responsibilities: Responsible for engaging with customers to identify their support need and provide resolution to that need in a timely manner Document details of issue resolution within help desk management system Document solutions to common issues, maintenance procedures, and best practices within company knowledge-base system Install and support 3D printers and scanners, digital imaging hardware and software, automation mills for medical products, computer hardware, as well as new and emerging dental technologies offered under the OneVisit brand for customers Provide physical and virtual demonstrations of products under the OneVisit brand to prospective customers Participate in ongoing training to obtain required certification with key vendors Remain well versed on CAD/CAM and digital dental technology equipment and services Travel is approximately 0-10% Qualifications: Education: Associates degree in Computer Information Systems, technical school certification or equivalent combination of education/experience Experience: 3 -5 years in a technical support role; 1 year working with dental or other medical equipment preferred Quantitative and analytical problem-solving skills including the ability to generate technical documentation on resolutions Exhibits strong interpersonal skills. Comfortable listening and resolving conflicts with customers. Strong verbal and written communication skills Strong knowledge of installation, setup, maintenance, and troubleshooting of technical support services including, but not limited to Hardware for desktops, laptops, and tablets Microsoft’s currently supported Windows desktop and server operating systems Peripherals, printers, scanners, displays, and interface devices Business productivity software CAD/CAM, digital imaging software, and dental specific software preferred Strong initiative around maintaining and enhancing technical skills Who We Are: It’s our mission to deliver success smile after smile. Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?” Why join our team? Excellent compensation package, including a flexible benefits plan, a paid time off plan and a generous 401 (k) retirement plan Annual Profit Sharing Medical, Dental, Vision effective Day 1 We drive dentistry forward by leveraging innovative solutions and our caring family culture. #19 Best Companies to Work for in Health Care If you enjoy working for a progressive company that is growth minded and values customers & associates we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success.