Inside Sales Representative

  • J. Knipper and Company, Inc.
  • Lawrenceville, Lawrence Township, NJ 08648, USA
  • Apr 27, 2021

Job Description

POSITION SUMMARY: The Inside Sales Rep Level I (ISR I) services a defined list of healthcare professionals in support of our client’s product promotional efforts through telephone, email and fax. The ISR will utilize an approved call guide, as well as, marketing and sales aids, such as brochures and patient education sheets, to accomplish the sales objective for the specific target audience. KEY RESPONSIBILITIES: Participate in training and development programs Adhere to training, territory management, compliance, reporting and regulatory requirements Produce positive business outcomes for clients by achieving or exceeding performance goals and objectives Understands and utilizes Telephony and CRM systems to maximize efficiencies Capture information accurately and completely as outlined in the program business rules and update systems appropriately Be flexible, organized and able to comply with constantly changing business rules, processes, products and literature offerings Able to balance priorities and work with team members to adjust workload to ensure coverage of all territories Prioritize and plan work activities, use time efficiently, set goals and objectives and organize daily work schedule to ensure consistent coverage of accounts via the telephone based on established program objectives Organize and prioritize calls for existing or potential sales targets based on target potential and target needs Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers and sales representatives via outbound/inbound phone calls, emails or other digital channels Responsible for building/confirming HCP demographics, including capturing profiling answers about the practice, other healthcare professionals at that practice and servicing the requests of the practice according to business rules Follow client approved call guide and adjust content of sales presentation based on current plan of action (POA) or appropriate message for target based on previous discussions/behaviors Demonstrates the product knowledge to detail and “up sell” all products in the portfolio and to evaluate whether the customer qualifies for offers according to business rules Share feedback about customer and sales rep request trends and overall suggestions for improvement with supervisor Handle potentially negative situations with customers and sales representatives with tact and diplomacy Investigate issues that cannot be resolved at the time of the initial call and follow through until resolution Escalate issues to the appropriate parties, when necessary The above duties are meant to be representative of the position and not all-inclusive. REQUIRED EDUCATION AND EXPERIENCE: Minimum of one (1) year of sales experience or demonstrated sales aptitude High school diploma or equivalent PREFERRED EDUCATION AND EXPERIENCE: Five (5) years of work experience including a minimum of one (1) year of customer service and/or sales experience Call Center Experience Experience working in a highly regulated industry Experience working in the medical or pharmaceutical industries Experience with HIPAA, PDMA, cGMP, OPDP adverse events and reportable product complaints Bi-lingual, English and Spanish KNOWLEDGE, SKILLS & ABILITIES: Demonstrated motivation for sales, meeting sales goals, prospecting and closing Ability to create Wow Customer Experiences Excellent written and oral presentation skills Excellent active listening skills Ability to learn quickly, absorb diverse information and demonstrate strong attention to detail Ability to quickly establish rapport/relationships to build trust and confidence over the telephone Demonstrates persistence and overcomes obstacles Demonstrated gatekeeper skills and the ability to navigate a physician’s office via the telephone Demonstrates accuracy and thoroughness Demonstrates the ability to promote quality and identify areas for improvement Ability to accurately convey information within program guidelines Demonstrates some knowledge of medical, healthcare or pharmacy terminology Demonstrated time management skills Ability to learn and understand complex information Compliance with all internal and external regulatory standards and training Demonstrated technical aptitude and computer skills including proficiency in Microsoft Word, Excel, and PowerPoint and the ability to leverage digital technology and resources Experience participating in video conferencing Ability to work independently and as a productive part of the team with little direction from the Manager Adaptable, flexible and readily adjusts to changing departmental and business needs. Ability to prioritize work depending on territory objectives Physical Requirements: Ability to remain seated for long periods of time while using the telephone and computer for order entry Extensive keyboarding, switching from multiple applications and use of phone is necessary to be successful. (Headsets are available for hands-free phone capability) Noise and/or vibrations exposure Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Type: Full-time Benefits: 401(k) Dental Insurance Employee Assistance Program Flexible Spending Account Health Insurance Paid Time Off Referral Program Vision Insurance Experience: sales: 1 year (Preferred) customer service: 1 year (Preferred) inside sales: 1 year (Preferred) Education: High school or equivalent (Required) Work Location: One location Paid Training: Yes Typical start time: 8AM Typical end time: 5PM This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- would rather focus on the details of work than the bigger picture Achievement-oriented -- enjoys taking on challenges, even if they might fail Autonomous/Independent -- enjoys working with little direction Innovative -- prefers working in unconventional ways or on tasks that require creativity High stress tolerance -- thrives in a high-pressure environment Schedule: Monday to Friday No weekends Day shift 8 hour shift Benefit Conditions: Only full-time employees eligible Work Remotely: Temporarily due to COVID-19