Sr. Client Service Specialist

  • MRA-The Management Association
  • Edina, MN, USA
  • Oct 23, 2020

Job Description

Laurel Wealth Planning Sr. Client Service Specialist Edina, MN About the Company At Laurel Wealth Planning, we build the connection with the client to develop a plan that fits their particular goals and preferences. We hold ourselves to a clear standard of client care, including “fully reliable,” and “go the extra mile.” Our Client Service Specialists provide the first impression of our organization when a client calls or comes into our office. The Sr. Client Service Specialist will be responsible for the quality of service provided to our clients and will ensure that we have strong training and systems in place to deliver the highest standards of client care. It is important that everyone, on the phone or in person, is greeted with warmth, and feels cared about and welcomed. The Sr. Client Service Specialist ensures the implementation of our client experience. This is a full-time position that offers substantial benefits, including health insurance, a career track, tuition reimbursement for approved college classes/degrees. What are we looking for? Someone who has: 3+ years in a brokerage firm. Strong leadership experience - management experience a plus. Warm, caring style with strong communication skills. Strong organizational and multi-tasking skills. Attention to detail. Strong collaboration and teamwork. Strong dedication and focus. Financial experience required. Strong working knowledge of Microsoft Word. Some familiarity with Microsoft Excel. What are the Sr. Client Service Specialist Responsibilities? Meet client service needs via telephone, in person & email. Oversee the operations and quality of the service provided to clients. Possible management responsibility for qualified candidates. Ensure excellent systems are in place and training on systems to carry out high standards of client care. Operations team expert on complex account administration, i.e., trusts, business entities. Continually seek technology Improvements. Troubleshoot Issues and complex situations. Manage vendor relationships specific to operations and client service. As client requests, money transfers. Client account forms to support money movement and account administration. Client account monitoring. Analysis: required distributions, and retirement plan contributions. Cross-functional team leadership on the status of RMD’s, retirement plan contributions, etc. Client meeting preparation and follow-up as needed. Benefits of working at Laurel Wealth Planning! Compensation and Benefits Salary commensurate with experience. 75% employer-paid health insurance, plus family benefits. $800 employer contribution to Health Savings Plan. Employer-paid disability income and life insurance coverage. 3% employer contribution to 401(k) plan. 2% additional discretionary employer profit-sharing contribution to 401(k) plan. Quarterly bonus based on business results. PTO (Paid time off). Employee Development Opportunities Licensing for new potential roles 100% paid by the employer. Tuition and credentialing reimbursement plans. Career track to Paraplanner based on performance and firm growth. Please contact Patti Matthews at Patti.Matthews@mranet.org or 763-253-9149. We Make it Easy Applying takes less than 2 minutes. No passwords or accounts to register or sign-in for. You are hired directly by the company – MRA does not make hiring decisions. Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce. We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter. MRA is an Equal Opportunity/Affirmative Action Employer XJ6